Appraisal Skills

Managing Performance Effectively (Appraisal Skills) Managers

All organisations need to make the most of the human resources available to them. This course focuses on how to carry out successful appraisal interviews to review progress, assess performance, identify training needs and set targets & objectives with agreed deadlines.
Course Objectives
By the end of the programme to enable all delegates to: Fully explain the reasons for having a performance management system - its components, how it works and its benefits to reviewees, reviewers and the organisation as a whole; Explain the benefits of effectively and consistently managing performance; Prepare evidence and documentation to carry out performance reviews.; Assess individual performance objectively and accurately using relevant guidance, guidelines and materials; Demonstrate skills required for conducting effective review meetings to motivate their people; Plan for the future development of team members.

Maximise the Performance from your Staff
It is clear that improvement and personal growth can only come from structured and formal feedback on past and current performance. This course introduces participants to a structured appraisal system and allows them to develop the necessary understanding and skills to use it effectively with their staff to develop a focussed personal development plan which will match the individual and organisational needs.
Course Objectives
To enable delegates to obtain the best from their existing Appraisal system and to enable them to administer appraisals in a fair and effective way.

The appraisal is the one management task that provides a forum for effective communication and agreement between manager and co-worker. It does need a lot of preparation, the capturing of accurate data, knowledge of industry benchmarks, the setting of targets and the monitoring of results. But, without this information how does a manager control the department and plan for future performance?

Why attend?

This highly participative course for team managers emphasises the need for a planned appraisal programme and provides you with the skill and knowledge to make best use of the benefits of accurately appraising members of your team. The course will build confidence and effectiveness in this essential skill

Who should attend?

Managers, supervisors and team leaders who want to motivate their staff through effective appraisals identifying future opportunities and current development needs.

Topics covered include:

Introduction to appraisals
The three key areas of the appraisal
Preparing for an appraisal
Communication skills -- Active listening
Communication skills -- Questioning techniques
Feedback skills
Dealing with poor performers
Appraisal documentation
By the end of this course you will be able to...

Understand the purpose of the appraisal process and your role as an appraiser
Plan, prepare and structure a review
Remain fair and consistent, avoiding bias.
Achieve honest and open communications.
Demonstrate how to listen and give clear and specific feedback.
Define areas for development and set clear objectives
Identify and solve performance problems effectively

Anyone who is operating an appraisal system, or who will need to do so in the future, should consider this course. Looking at the context and importance of appraisal programmes, you will work to identify the right approach for the culture of your organisation.

Course outline
We will review various models of appraisal and their paperwork and also learn the background to setting up a system from scratch. Over the day you will cover:
the need for an appraisal system
principles of appraisal
setting up a system from scratch
supervision and appraisal
how to design and use appraisal forms
making the process work for you
Who is the course for?
The course is suitable for anyone who wants to review their appraisal system or who is thinking of setting one up. Although it caters for those new to appraisals, it is also valuable for managers with some experience who would like to explore other models and possibilities.

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