Certificate III in Tourism

Certificate III in Tourism

The Certificate III in Tourism is seen as the first step towards an exciting and fulfilling career in the tourism industry.

Successful candidates who have completed this course have gone on to work in Travel Agencies, for Travel Wholesalers and at specific Tourism Attraction venues.

These are just a few of the exciting employment outcomes this qualification has enables candidates to achieve.

This qualification gives you an insight into the Tourism industry as well as providing a platform for further study to enable a greater choice of employment options

Dedicated Training and Consulting Group is a privately owned training organisation, based in Cairns (Far North Queensland), that is renowned for its innovative learning strategies and diverse range of courses and programs offered. We have an outstanding reputation for quality training and a fresh approach that focuses on the specific needs of our clients.

At Dedicated Training "It’s All About You". We believe in flexible learning and training where our team is “dedicated‿to ensuring that the programs we deliver are relevant, current and meet the organisational outcomes and individual’s learning styles and requirements. Our facilitators are passionate, professional, have years of relevant industry experience and make learning both interactive and fun.

Currently, we work in collaboration with various RTO’s (Registered Training Organisations) to deliver nationally accredited training to clients in areas such as Retail, Hospitality, Tourism, Asset Maintenance, Business, Training & Assessment. In addition to this we also deliver various non-accredited programs such as Corporate , Job Network, Youth, Indigenous and Team Building. All of our programs can be designed, combined and tailored to suit your requirements. This is what we mean by our flexible approach to training.

The Certificate III in Tourism is relevant for jobseekers, and new and existing employees in Tourism environments.

Course Requirements

5 core units and 10 elective units - 15 units in total.

Core unit:

SITTIND001A Develop and update tourist industry knowledge
SITXCCS001A Provide visitor information
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXOHS001A Follow health, safety and security procedures

Elective units:

SITHACS006A Clean premises and equipment
SITXADM001A Perform office procedures
SITXADM002A Source and present information
SIRXCCS001A Apply point-of-sale handling procedures
SITXCOM003A Deal with conflict situations
SITXCOM004A Communicate on the telephone
BSBADM304A Design and develop text documents
SITXENV002A Implement and monitor environmentally sustainable work practices
SITXFIN001A Process financial transactions
SITXFIN002A Maintain financial records
BSBADM309A Process accounts payable and receivable
HLTFA301B Apply first aid
SITHFAB003A Serve food and beverage to customers
SITHFAB004A Provide food and beverage service
SITHFAB005A Provide table service of alcoholic beverages
SITHFAB009A Provide responsible service of alcohol
SITHFAB010A Prepare and serve non-alcoholic beverages
SITHFAB011A Develop and update food and beverage knowledge
SITHFAB012A Prepare and serve espresso coffee
FDFCDSSTTA Conduct a standard product tasting
FDFCDSWTB Promote wine tourism information
SITTGDE001A Work as a guide
SITTGDE002A Provide arrival and departure assistance
SITTGDE004A Lead tour groups
SITTGDE006A Prepare and present tour commentaries or activities
SITXHRM001A Coach others in job skills
SITXINV001A Receive and store stock
SITXINV002A Control and order stock
SIRXMER001A Merchandise products
SITXOHS002A Follow workplace hygiene procedures
SITXOHS003A Identify hazards, and assess and control safety risks
SITTTSL005A Sell tourism products and services
SITTTSL006A Prepare quotations
SITTTSL007A Receive and process reservations

Esset Australia key clients for this qualification are new and existing employees in the Tourism retail travel sales industry.



Course Requirements
16 core units and 6 elective units - 22 units in total.



Core Units
SITTIND001A Develop and update tourist industry knowledge
SITTTSL001A Operate an online information system
SITTTSL002A Access and interpret product information
SITTTSL004A Source and provide Australian destination information and advice
SITTTSL005A Sell tourism products and services
SITTTSL006A Prepare quotations
SITTTSL008A Book and coordinate supplier services
SITTTSL009A Process travel-related documentation
SITTTSL0010A Control reservations or operations using a computerised system
SITXADM001A Perform office procedures
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITXCOM004A Communicate on the telephone
SITXOHS001A Follow health, safety and security procedures
BSBCMN205A Use business technology
BSBCMN306A Produce business documents



Elective Units
SITXCOM003A Deal with conflict situations
BSBADM304A Design and develop text documents
SITXFIN001A Process financial transactions
SITXHRM001A Coach others in job skills
SITXOHS003A Identify hazard, and assess and control safety risks
SITTPPD002A Research tourism data
SITTPPD003A Source and package tourism products
SITTTSL003A Source and provide international destination information and advice
SITTTSL007A Receive and process reservations
SITTTSL011A Maintain a product inventory
SITTTSL012A Construct domestic airfares
SITTTSL013A Construct normal international airfares
SITTTSL014A Construct promotional international airfares
SITTTSL015A Construct advanced international airfares
SITTTSL016A Administer billing and settlement plan

Delivery Modes
The course is delivered via workshops, onsite coaching and distance education.

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