Certificate III in Tourism (Operations)

Certificate III in Tourism (Operations)

This qualification will provide you with the practical skills and knowledge to undertake administrative work in a tour business. You will learn about the tourism industry, safety in the workplace and working in a socially diverse environment. You will also learn skills in selling and customer service, effective communication and telephone techniques.

This qualification is designed to follow from the certificate II course offered at this college. Further research and study is taken into areas of interest, but includes learning the skills to:

Communicate well
Offer high customer service
Deal with conflict resolution
Use information technology
Guide tours
Interpret Aboriginal history, information and culture
Understand work in eco-tourism operations
Sell and market tourism products
Operate a bar
Field trips are an integral part of the course, allowing students to experience tourism in our region. There are opportunities to attend tourism-based conferences and seminars on a range of topics. Assessments are usually project-based with students being able to select their own topics for study purposes.

Lecturers work together so that projects can truly reflect the tourism industry. Part of the assessment is to present a guided tour of an area of your own choice. Tours in the past have included such diverse topics as winery/vineyards, Albany Wind Farm, Whaleworld, Ocean Beach in Denmark, Lake seppings,The Brig Amity, The Forts and a virtual dive tour of the HMAS Perth. Another assessment involves presenting a Powerpoint to include local indigenous information. These have proved to be a really moving and rewarding part of the course and topics have included wildflowers from Fitzgerald National Park, Whaling in Albany, Gilbert’s Potoroo fight against extinction, the history of The Brig Amity, Torndirrup National Park and bush tucker plants.

Certificate III in Tourism (Operations) provides students with the range of skills and technical knowledge required to work effectively as part of a team, and possibly a team leader in the Tourism Industry, in a broad range of tourism operations.

Certificate III in Tourism (Operations) is designed to reflect the role of tourism operators who work in a variety of tourism contexts, performing a range of skilled tasks using discretion and judgement, and who have the ability to select, adapt and transfer skills to different situations. Certificate III in Tourism (Operations) qualifies graduates for positions in the Tourism Industry such as Guide or salesperson in an Indigenous or other art gallery and retail outlet; Guide or Attendant in a museum; Attendant in a tourism related operation.

Core units
THHCOR01B Work with colleagues and customers
THHCOR02B Work in a socially diverse environment
THHCOR03B Follow health, safety and security procedures
THTTCO01B Develop and update tourism industry knowledge
THHGCS01B Develop and update local knowledge
THHGGA01B Communicate on the telephone
THHGCS02B Promote products and services to customers
THHGCS03B Deal with conflict situations

Elective units
THHGCS02B Promote products and services to customers
THTFTG08B Interpret aspects of local Australian Indigenous culture
THHGHS03B Provide first aid
THTFAT01B Provide on-site information & assistance
THTFGT01B Work as a guide
THTFTG03B Develop and maintain the general knowledge required by guides
WRRS1B Sell products and services
WRRS2B Advise on products and services
THHGGA02B Perform office procedures

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