Certificate IV in Tourism

Certificate IV in Tourism

The Certificate IV in Tourism follows on from the Certificate III in Tourism and is considered to be a qualification for those seeking employment within the Tourism industry who are grooming themselves for supervisory and managerial roles.

Successful candidates who have completed this course have gone on to work in Travel Agencies, for Travel Wholesalers, Resorts and associated Tourism organisations. These are just a few of the exciting employment outcomes this qualification has enables candidates to achieve.

This qualification gives you the skills and knowledge required to take the next step in your exciting Tourism career as well as providing a platform for further study to enable a greater choice of employment options.

The Certificate IV in Tourism is available to existing workers and supervisors/managers in all industries who have business management responsibilities.

Course Requirements

7 core unit and 5 Specialisation units (Operations or Marketing) and 13 elective units - 25 units in total.

Core units:
SITXADM001A Perform office procedures
SITXADM003A Write business documents
SITXCOM001A Work with colleagues and customers
SITXCOM002A Work in a socially diverse environment
SITTIND001A Develop and update tourism industry knowledge
BSBCMN205A Use business technology
BSBCMN306A Produce business documents



Specialisation Group A - Operations

SITXCOM003A Deal with conflict situations
SITXHRM001A Coach others in job skills
SITXHRM005A Lead and manage people
SITXMGT001A Monitor work operations
SITXOHS004A Implement and monitor workplace health, safety and security practices



Specialisation Group A - Marketing

SITXCOM005A Make presentations
SITXMGT006A Establish and conduct business relationships
SITXMPR001A Coordinate production of brochures and marketing materials
SITXMPR004A Coordinate marketing activities
SITXOHS001A Follow health, safety and security procedures

Elective units:
SITXADM002A Source and present information
SITXADM004A Plan and manage meetings
SITXCCS002A Provide quality customer service
SITXCCS003A Manage quality customer service
SITXCOM003A Deal with conflict situations
SITXCOM004A Communicate on the telephone
SITXCOM005A Make presentations
SITXENV003A Develop workplace policy and procedures for sustainability
SITXEVT005A Organise in-house events or functions
SITXFIN002A Maintain financial records
SITXFIN003A Interpret financial information
SITXFIN004A Manage finances within a budget
SITXFIN005A Prepare and monitor budgets
SITXGLC001A Develop and update legal knowledge required for business compliance
SITTGDE001A Work as a guide
SITXHRM001A Coach others in job skills
SITXHRM002A Recruit, select and induct staff
SITXHRM003A Roster staff
SITXHRM004A Manage volunteers
SITXHRM006A Monitor staff performance
SITXHRM005A Lead and manage people
SITXMGT001A Monitor work operations
SITXMGT005A Manage business risk
SITXMPR002A Create a promotional display or stand
SITXMPR003A Plan and implement sales activities
SITXMPR004A Coordinate marketing activities
SITXOHS001A Follow health, safety and security procedures
SITXOHS002A Follow workplace hygiene procedures
SITXOHS003A Identify hazards, and assess and control safety risks
SITXOHS004A Implement and monitor workplace health, safety and security practices
SITTPPD003A Source and package tourism products
SITTTSL005A Sell tourism products and services
SITTTSL006A Prepare quotations
SITTTSL007A Receive and process reservations

Certificate IV in Tourism (Guiding) provides students with the range of sophisticated skills and technical knowledge required to work effectively as a team leader or manager in the Tourism Industry, with responsibilities for independent decision making and the outcomes of those decisions.

Certificate IV in Tourism (Guiding) is designed to reflect the role of guides who operate with significant independence, including operating extended tours. Certificate IV in Tourism (Guiding) qualifies graduates for positions in the Tourism Industry such as tourist guide; senior tourist guide; tour manager; nature-based guide.

Core units
THHCOR01B Work with colleagues and customers
THHCOR02B Work in a socially diverse environment
THHCOR03B Follow health, safety and security procedures
THTTCO01B Develop and update tourism industry knowledge
THTFTG01B Work as a guide
THTFTG04B Co-ordinate and operate a tour
THTFTG06B Prepare and present tour commentaries
THTFTG05B Lead tour groups
THHGHS03B Provide first aid
THTFTG03B Develop and maintain the general knowledge required by guides

Elective units
THHGCS03B Deal with conflict situations
THHGCS02B Promote products and services to customers
THTFTG08B Interpret aspects of local Australian Indigenous culture
THTFTG07B Research and share general information on Australian Indigenous culture
THHGCS01B Develop and update local knowledge
THTFTG02B Offer arrival and departure assistance
THHGFA01B Process financial transactions

The exciting world of travel awaits you as a domestic and international travel consultant. These Travel and Tourism courses introduce the complex structure and organisation of the travel industry, particularly at consultant level

career opportunities

Travel clerk Tour operator
Travel consultant Tourism coordinator
Domestic travel consultant Program coordinator
International travel consultant Tour adviser
Tour guide Customer service/guest liaison officer
Tour desk sales Team leader
Activities officer Marketing assistant
Airline reservations Conference Clerk

study themes include:

Work environment International fares and ticketing
Occupational health and safety Bank settlement plan
Tourism industry knowledge Computerised reservation systems Galileo
Computers - introduction to advanced Coach and Train staff
Destination information Recruit select and monitor staff
Non-air documentation Lead and manage people
Product information Budgeting
Conflict resolution Accounting
Prepare quotations Travel law
Domestic fares and ticketing

Course duration between 44 and 54 weeks
Course duration dependent upon your skills, abilities and knowledge.

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