CompTIA A+ Certification : Electives

CompTIA A+ Certification : Electives

This five-day practical �hands-on�course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware. On course completion, students will be able to:

- Describe PC support industry job roles
- Manage Windows using command line tools and edit the Registry
- Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
- Use tools to recover or restore a damaged installation
- Configure and troubleshoot local network and wireless connections
- Configure and manage users, groups, and shared resources
- Configure and secure internet connections and web browser software
- Perform preventative maintenance using approved tools and products
- Assemble, disassemble, and upgrade PC and notebook components
- Configure and update BIOS/CMOS
- Troubleshoot, optimise, and upgrade hardware
- Troubleshoot and maintain printers and scanners

This five-day practical “hands-on�course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware. On course completion, students will be able to:

�Describe PC support industry job roles
�Manage Windows using command line tools and edit the Registry
�Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems
�Use tools to recover or restore a damaged installation
�Configure and troubleshoot local network and wireless connections
�Configure and manage users, groups, and shared resources
�Configure and secure internet connections and web browser software
�Perform preventative maintenance using approved tools and products
�Assemble, disassemble, and upgrade PC and notebook components
�Configure and update BIOS/CMOS
�Troubleshoot, optimise, and upgrade hardware
�Troubleshoot and maintain printers and scanners

This course (when completed in conjunction with “CompTIA A+ Essentials Support Skills� will prepare students to take one of the CompTIA A+ Certification Elective exams, for the objectives released in September 2006:

220-602 CompTIA A+ Certification IT Technician
220-603 CompTIA A+ Certification Remote Support Technician
220-604 CompTIA A+ Certification Depot Technician

The course consists of two volumes, with a study volume, containing indexed notes and review questions, and a companion volume, containing exam objectives mapping, exam information, practical labs, answers to review questions, and a comprehensive glossary.

Target audience:
This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.


Prerequisites


Students should have successfully completed the “CompTIA A+ Essentials Support Skills�course or have previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course:

Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
Install and configure basic peripheral devices
Identify types and characteristics of portable computers
Install and configure Microsoft Windows 2000 and Microsoft Windows XP
Perform basic PC maintenance and troubleshooting
Understand fundamental principles of securing IT systems and working safely
Communicate effectively with customers
Install and configure print and imaging devices
Understand fundamental principles of implementing LANs and internet access


Delegates will learn how to




Course outline


Module 1: PC Support Industry :

PC Support Industry IT Technicians , Remote Support , Depot Technicians , Problem Management , Quality Assurance

Module 2: Configuring and Troubleshooting the OS:

Using the Command Prompt Command Prompt and Text Editors , Navigating Directories at the Command Prompt , File Management using a Command Prompt

System Management Tools Options for Deploying Windows , Microsoft Management Console , Windows Optimisation Tools , Remote Utilities , Windows Registry

System Recovery Windows Troubleshooting , System Restore , Emergency Repair , Data Backup

Module 3: Network Support :

Connectivity and Client Options TCP/IP , Configuring Network Properties , Configuring Wireless Connections , Configuring Client Options

Sharing Resources Local and Domain User Accounts , Creating User Accounts , Planning and Implementing Groups , Setting Share Permissions , NTFS Folder and File Permissions , Encrypting Files and Folders , Auditing

Internet Standards and Applications Overview of the Internet , Development of the Internet , Internet Services , The World Wide Web , Electronic Mail (Email) , Newsgroups (Usenet) , File Transfer Protocol (FTP) , Telnet , Instant Messaging , Virtual Private Networks , Domain Names , Uniform Resource Indicator , Internet Email Addresses

Configuring Internet Access Accessing the Internet , Web Browser Security

Network Maintenance and Troubleshooting Troubleshooting Networks , Testing TCP/IP

Module 4: PC Maintenance and Troubleshooting:

PC Maintenance Electrical Circuits , Maintenance Toolkit , Hazards , Preventative Maintenance , Maintaining Display Devices , Maintaining Disk and Tape Drives , Cleaning Inside the Case , Power Problems

Installing and Removing Hardware Disassembling a PC , Removing Peripheral Devices , Removing Storage Devices , Reassembling the PC , Adding and Removing Notebook Devices

BIOS, CMOS, and System Resources BIOS and CMOS , BIOS/CMOS Setup Programs , System Resources , Plug-and-Play

Troubleshooting and Optimisation Diagnostic Hardware and Software , Troubleshooting, Upgrading, and Optimising Hardware

Maintaining Printers and Scanners Dot Matrix Printers , Inkjet Printers , Laser Printers , Other Printer Types , Scanners , Installing, Maintaining, and Upgrading Printers and Scanners , Printer Troubleshooting , Configuring and Troubleshooting Scanners

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