Creating a Balanced Scorecard and a Performance Management Framework

Creating a Balanced Scorecard and a Performance Management Framework Workshop

This workshop is the perfect introduction to the balanced scorecard and performance management. Delivered by world-leading expert Bernard Marr, this practical course covers all the latest knowledge, tools and templates about this popular and fast evolving topic. In this interactive workshop delegates will learn how to create a meaningful scorecard and performance management framework, how to map their strategy into a strategy map, how to design relevant key performance indicators, how to ask the right key performance questions and how to set meaningful targets.

“Creating a Balanced Scorecard and a Performance Management Framework�is one of the longest running and most successful courses on the topic. Designed, delivered and constantly updated by the Advanced Performance Institute, it ensures that participants will get the latest insights based on a wealth of real life implementation experience. The aim of this workshop is to provide a solid introduction to this exciting topic and to give a refresher to those who have been temporarily out of touch with this fast evolving field.

To manage performance organisations need to understand where they are, where they are going and what needs to be done to get to where they want to be in the future. Without a strategic performance management approach it is impossible to address these fundamental issues. Well designed performance management approaches and performance indicators enable managers to track whether their organisation is moving in the right direction.
Scorecards, strategy maps and performance indicators have proven to be a powerful means of translating strategy into action and ensuring that organisations focus on what really matters to their success. They are tools that help managers to clarify the value proposition and as well as the drivers and enablers of success. In today’s world it is the performance drivers, especially the intangibles and the way these are managed and deployed, that distinguishes successful organisations from others.
Organisations therefore need to identify the drivers of success such as customer relationships, brand image, processes, skills and know-how of people etc., and understand how they deliver value and lead to successful performance. Strategy maps are the tools that enable firms to visualise how performance drivers lead to value creation and successful performance. This interactive workshop is designed to take delegates through the design process of an actual scorecard, a strategy map, key performance questions and performance indicators. Using a case example and guided by step-by-step processes and templates, delegates will experience the practical applications of these tool.
Participants will learn how to define objectives in the four perspectives:

· Financial Perspective
· Customer Perspective
· Internal Processes Perspective
· Learning and Growth Perspective

They will then learn how to translate the objectives into a cause-and-effect strategy map and how to design meaningful and relevant performance indicators. Overall the workshop is designed to give participants a practical introduction to and a thorough understanding of Balanced Scorecards and Strategy Maps as state of the art strategic performance management tools.

Key Learning Points

· Introduction to strategic performance management
· Background and rationale of the balanced scorecard and strategy maps
· Strategy Maps - how to build a causal map with strategic objectives that are integrated and aligned?
· Designing key performance questions �how to identify the real information needs?
· Measuring performance - why and how do we measure performance?
· Creating key performance indicators - How to design meaningful and actionable performance indicators?
· Setting targets �how to design meaningful and relevant targets?

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