Facilitation Skills

Facilitation Skills Workshop

Effective meetings don’t just happen, they are the result of a team leader who uses the appropriate skills and methods to help team members work together to effectively reach goals.

Unlike traditional presentation and training styles, facilitation is participatory and learner-centered where peers and team members are recognized and valued as the primary resource for accomplishing goals.

By the end of this workshop, participants will be able to:

Create a productive setting to facilitate meetings and/or training sessions
Use techniques to deal with problematic people and situations
Stay on track by focusing on outcomes, not content
Utilize the strengths and knowledge of participants to problem solve
What will our workshop cover?
This one-day workshop will introduce you to a full arsenal of tested facilitation, team problem-solving and communications techniques including:

Numerous process techniques and tools
Writing clear objectives
Managing the agenda
Issuing effective minutes
Reading the group
Verbal and nonverbal techniques
Communications theory, group dynamics
Handling issues
Dealing with difficult participants.

Programme Outline

1. The Function of the Facilitator
�Negative bahaviours that must be avoided
�The difference between a team leader and a facilitator

2. Self Assessment: Can I Facilitate?

3. Guiding Principles

4. Session Design
�Purpose of the session
�Work process design
�Techniques for facilitating
�Designing the environment in which the group will work

5. Preparing for a Session
�Preparing participants
�Visual aids

6. Conducting a Session
�Beginning the session
�Establishing house rules
�Role of the facilitator
�Closing the session

7. Facilitation Methods
�Preventions
�Interventions

8. Action Planning

9. Keeping Meeting Productive

10. Dealing Effectively with Participants and Situations
�Group dynamics
�Mediating conflict between two people in a group environment
�The affinity diagram
�The ‘fish bowl�technique
�Group evaluation
�Dealing with dysfunctional behaviour

11. Facilitating Typical Meeting Situations

12. Conflict Resolution

13. Developing your Skills as a Facilitator

14. Traits of Excellent Facilitators

Group work is a key tool for workers in the community services sector. This one day workshop targets frontline workers who wish to develop appropriate skills and knowledge. The workshop will explore the underlying theory and provide opportunities to practice new skills in a supportive learning environment. The training will suit workers who currently provide group work but would like to extend their skills, however workers new to this area are also able to attend. At the completion of the workshop participants will: �Identify and discuss relevant theories relating to group work practice �Identify the role of group dynamics within group work processes

This program will focus on how to get the most out of meetings and workshops in the workplace. Learn how to make them enjoyable, productive and meaningful when time is at a premium.

Objectives

Compare and contrast the special skills of facilitation, with leadership, training and teaching
Identify the personal attributes of the successful facilitator
Creating a positive expectation for participants
Prepare effectively for the meeting or workshop
Manage time and the group development process effectively
Lead and conduct a useful group discussion
Encourage participation by all students
Use a range of facilitation techniques to achieve the outcomes of meetings and workshops
Inject fun and enjoyment while maintaining the integrity of the meeting or workshop
Keep the group on track and deal effectively with common problems
Deal positively with difficult participants
Create memorable endings which commit to action

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