Training Resources for:
Help Desk Basic Troubleshooting for IBM Lotus Domino 8
Total 3 record(s) available.
Help Desk Basic Troubleshooting for IBM Lotus Domino 8 This course is for IBM Lotus Domino firstlevel Help Desk representatives ready to become firstlevel Help Desk representatives. It is the most recent course in the Lotus Notes product line training for intermediatelevel information.
Target Audience
This course is targeted to Lotus Notes 8 firstlevel Help Desk support representatives ready to become secondlevel support representatives.
Course Outline
Lesson 1: Introducing Help Desk Troubleshooting Resources
Lesson 2: Managing the User’s Workstation
Lesson 3: Managing Server and Database Security Issues
Lesson 4: Managing User Database Issues
Lesson 5: Troubleshooting Mail Routing and Delivery
Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues
Lesson 7: Troubleshooting Replication
A Classroom course provided by Mondale IT Solutions Ltd. in London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
Help Desk Basic Troubleshooting for IBM Lotus Domino 8This course is for IBM Lotus Domino firstlevel Help Desk representatives ready to become firstlevel Help Desk representatives. It is the most recent course in the Lotus Notes product line training for intermediatelevel information.
Target Audience
This course is targeted to Lotus Notes 8 firstlevel Help Desk support representatives ready to become secondlevel support representatives.
Course Outline
Lesson 1: Introducing Help Desk Troubleshooting Resources
Lesson 2: Managing the User’s Workstation
Lesson 3: Managing Server and Database Security Issues
Lesson 4: Managing User Database Issues
Lesson 5: Troubleshooting Mail Routing and Delivery
Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues
Lesson 7: Troubleshooting Replication
Prerequisites
The prerequisite for this course is the IBM elearning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equivalent knowledge, skills, and experience.
Delegates will learn how to
As a first level Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a secondlevel Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a user’s mail file or access to a database, and providing indepth information into managing Notes databases, replication, and Web access.
The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.
A On-site course provided by QA Ltd. in Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom
Help Desk Basic Troubleshooting for IBM Lotus Domino 8After completing this course, you should be able to:
Use Help Desk troubleshooting resources
Manage user workstations
Identify server and database security issues
Manage user database issues
Troubleshoot mail routing and delivery
Troubleshoot IBM Lotus Notes mail issues
Troubleshoot replication
Course Content
As a first-level Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a second-level Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a user’s mail file or access to a database, and providing in-depth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.
Duration
2 days A On-site course provided by Fast Lane Consulting and Education Services, Inc. in Raleigh, North Carolina, United States
Pages:- 1
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