Training Resources for:
ITIL v3 Service Offerings & Agreements
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ITIL v3 Service Offerings & Agreements This course is aimed as those IT professionals who have a working need to understand and relate business requirements to the services IT provide and those responsible for agreeing and managing IT services. It may also be of interest to business managers seeking to develop a stronger working dialogue with their IT provider. The course will take participants through the entire lifecycle of developing an offering from understanding the business need, the potential demand for the service, development of the service portfolio, service catalogue, service level agreements through to supplier and relationship management. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. This Service Offerings and Agreements module focuses on: - Service Portfolio Management - Service Level Management - Service Catalogue Management - Demand Management - Supplier Management - Financial Management
Course Objectives
Candidates completing the course can expect to gain an understanding of Service Offerings & Agreements (SOA) and its importance to the provision of service and the achievement of operational excellence. This includes: - competency in the principles, objectives, processes, activities, methods & functions employed within SOA and how they interact with the rest of the Lifecycle - an appreciation of the technology considerations for SOA - an awareness of the implementation considerations for SOA - insight into the operational challenges, risks and critical success factors associated with SOA - recognition of how to measure SOA A Classroom course provided by Parity Training Ltd. in Edinburgh, Leeds, London, United Kingdom
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