Maintaining and Troubleshooting Windows Vista Computers

Maintaining and Troubleshooting Windows Vista Computers (Certificate)

Learn to plan and apply a troubleshooting methodology for an organization; identify recovery options, Windows Vista maintenance tasks and optimization tools; describe and apply best practices for user account control architecture; and troubleshoot Windows and Web applications.

The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.










Course Outline







Module 1: A Troubleshooting Methodology

This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.

Lessons
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas

Lab: Preparing for Remote Troubleshooting
Obtaining Information Remotely from Windows Vista
Using the System Information Tool Remotely









Module 2: Troubleshooting Operating Systems

This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.

Lessons
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with WinRE
Troubleshooting Operating System Services

Lab: Troubleshooting the Operating System
Gathering System Information and Developing a Plan of Action
Implementing a Plan of Action









Module 3: Troubleshooting Hardware

This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.

Lessons
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Print Devices
Troubleshooting BitLocker Protected Computers

Lab : Troubleshooting Hardware
Gathering Customer Information and Determine a Plan of Action
Resolve Printing Problems
Checking for Signed Device Drivers
Clean Booting Windows Vista









Module 4: Troubleshooting Networks

This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

Lessons
Determining Network Settings
How to Troubleshoot Network Connections

Lab : Troubleshooting Networks
Gathering Customer Information
Gathering Relevant Computer Information
Resolving the Problem










Module 5: Troubleshooting Security Issues

After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall.

Lessons
Overview of User Account Control
Troubleshooting User Account Control
Troubleshooting Windows Firewall
Troubleshooting Windows Defender

Lab : Troubleshooting Security Related Issues
Gathering Customer and System Information and Develop a Plan of Action
Implementing a Plan of Action
Additional Security Checks









Module 6: Troubleshooting Applications

After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.

Lessons
Overview of Application Troubleshooting
Web Application Troubleshooting

Lab : Troubleshooting Applications
Analyzing Collected Information and Identifying Probable Causes
Implementing a Plan of Action
Troubleshooting Word 2003










Module 7: Maintaining and Optimizing Windows Vista

After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

Lessons
Maintaining Windows Vista
Optimizing Windows Vistas Performance
Monitoring Windows Vista

Lab : Maintaining and Optimizing Windows Vista
Analyzing Collected Information and Identifying Probable Causes
Implementing a Plan of Action
View and Interpret Logs in Performance Monitor

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization’s client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.




Audience



The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

At Course Completion

After completing this course, students will be able to:

�Plan and apply a troubleshooting methodology for an organization.
�Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
�Identify the most appropriate method to troubleshoot Windows Vista computers.
�Identify Windows Vista tools that can be used to help in the troubleshooting process.
�Identify important maintenance tools that will be used as part of IT operations for their organizations.
�Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

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