Management of Hotel Human Resources

Management of Hotel Human Resources

It takes a special kind of person to work in the hospitality industry.

That’s because the job is has many different faces ‿from hotels to cruise ships, clubs to casinos, restaurants to holiday resorts. It’s a myriad of possibilities . . . thousands of possible situations and challenges. And you’re the one with the answers. It’s the career of a lifetime!

It’s a Matter of Training
Sometimes, it’s a juggling act. You need to exceed the expectations of guests, work with your staff, and meet the directions of senior management. Then there are all the outside suppliers and government regulations. It’s a tough business but Robertson College’s training has prepared you to pass the test.

The hotel industry offers a wealth of human resource problems and opportunities. The industry is characterized by a need to put guest satisfaction first while dealing with the challenges of full time versus part time staff, union versus non-union situations, multi cultural issues and operations that run around the clock, 365 days a year. Students will understand these challenges, problems and opportunities and see where recruiting the right people, training them and motivating them can make all the difference in this customer service oriented environment. Textbook purchase required.

The hotel industry offers a wealth of human resource problems and opportunities. The industry is characterized by a need to put guest satisfaction first while dealing with the challenges of full time versus part time staff, union versus non-union situations, multi cultural issues and operations that run around the clock, 365 days a year. Students will understand these challenges, problems and opportunities and see where recruiting the right people, training them and motivating them can make all the difference in this customer service oriented environment.

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