Managing Difficult Team Members

Managing Difficult Team Members Workshop

By the end of the workshop delegates will be able to:



· Identify and respond appropriately to personal Conflict

· Identify their preferred style of dealing with Conflict

· Use a range of practical Tools and Techniques

· Understand the benefits of being Assertive

· Achieve their personal and organisational objectives



Contents:



· Recognising symptoms of frustration and identifying underlying causes of conflict

· Common sense motivational approaches

· Your instinctive response to conflict �its strengths and weaknesses

· Resolving conflict with authority and sensitivity

· Turning destructive conflict into constructive working

· Dealing with difficult personalities

· Long term steps to prevent ’problem employees�
· The basis of using discipline for correcting performance

· The ACAS Code of Conduct

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