Managing Project Quality

Managing Project Quality

Project managers and team members must manage project and product quality to meet customer requirements and project objectives. This course discusses when and how to use a variety of quantitative tools for planning, assuring, and controlling quality. The techniques presented are aligned to international standards, Six Sigma methods, and the philosophies of Deming, Juran, Crosby, et al.

The aim of project quality management is to ensure the project will satisfy the needs for which it
was undertaken. Quality is the totality of characteristics of an entity that bear on its ability to
satisfy stated or implied needs. In order to fulfill these needs, they must be clearly stated through
project scope management. Quality must be distinguished from grade.
This workshop provides participants with an in-depth view of what it means to implement quality
management within the project management process. The various quality management
processes are presented within the framework of the project life cycle. Issues surrounding quality,
such as the cost of quality, are examined, and steps and techniques are presented for each of the
following processes:
�Quality Planning
�Perform Quality Assurance
�Perform Quality Control
Participants receive instruction on how to employ many quality tools and models�such as the
Kano model, the House of Quality, Fishbone Analysis, Process Flowchart, Quality Audits, Trend
Analysis, Pareto Charts, and others. Then they have the opportunity to immediately apply many
of the techniques using a case study.
Audience
Project managers and aspiring project managers, project sponsors, team leaders, functional
managers, and anyone who needs to successfully manage the quality of a product or service.
Length
Two days
Learning Objectives
Participants will learn how to:
�Identify which quality standards are relevant to the project and determine how to satisfy
them
�Apply the planned, systematic quality activities to ensure that the project employs all
processes to meet requirements
�Monitor specific project results to determine whether they comply with relevant quality
standards and identifying ways to eliminate causes of unsatisfactory performance

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