PERFORMANCE MANAGEMENT & APPRAISAL

PERFORMANCE MANAGEMENT & APPRAISAL

Setting expectations and giving accurate, diagnostic feedback to employees about job performance is one of the most important tasks that managers and supervisors need to undertake. Effective job performance management is even more critical when salary increases and variable bonuses are linked to performance.

Yet, few managers feel comfortable in the performance management role and some even shy away from it. Only when a sound system of performance management is in place, can managers in an organization optimize the potential of their human resources.

The objective of this programme is to:

Expose managers to the purposes and importance of effective performance management
Enable managers to gain confidence in conducting appraisal discussions
Equip managers with the necessary skills to play an effective role in the performance management system in their organization.
LEARNING OUTCOMES

Understand the link between effective performance management and the strategic direction of a company.
Recognize the essential elements of an effective performance management system.
Gain confidence and skills in conducting performance appraisal discussion using competency-based approach.
Practice specific techniques in a role-play performance discussion.
Distinguish between performance issues that can be addressed through performance management and those that would benefit from specialized help.

Our Performance Management Training & Certification Program provides details for establishing and maintaining an effective performance management system. This course teaches managers and employees to set and track goals to meet corporate and personal objectives, shows how to perform performance appraisals, and teaches managers how to effectively coach, train, and support their team members to top performance!

Outcomes
This course contains numerous End Of Lesson Quizzes to help you measure your progress and mastery of the materials. You can also earn a "Fundmentals of Performance Management" certificate!

Assessment
Successful completion of the "Fundmentals of Performance Management" test! Certification tests are comprised of 50 randomly-generated questions that are mostly multiple choice, scenario-based questions that test the student’s ability to apply the learned content. A score of 85 or higher is required to earn Certification.

This course will help you improve your management and appraisal of staff performance. As a result, you will be able to:

• Agree SMART goals and Action Plans with your staff
• Identify and prioritise staff training needs
• Apply motivational techniques to inspire staff
• Conduct diagnostic interviews and coaching sessions
• Conduct effective performance reviews
• Resolve difficult performance issues
• Develop Action Items for improved performance management and appraisal

This workshop will benefit anyone who needs to manage staff performance and conduct performance appraisals. About 30% of the workshop time is devoted to
instruction and examples. 70% of the time is spent on group activities, exercises, case studies and simulations. These activities are designed to give you practice and build your confidence in managing staff performance and conducting performance reviews.

Performance management situations


The Performance Management Process
• Goal-setting and SMART goals


Developing staff to improve performance
• Identifying the knowledge and skills gaps
• How to identify and prioritise staff training needs
• How to promote and organise on-the job learning


How to motivate staff for results
• How to create an environment that encourages staff to succeed
• What do you do when you Manage By Walking Around (MBWA)?
• Ten Tips on how to inspire your staff


Dealing with ¡®difficult¡¯ people
• Identifying the root causes of performance problems
• Improving communication
• Managing your own stress and anger levels


Diagnostic interviews and coaching
• Coaching Guidelines
• Coaching role-plays


Conducting constructive performance reviews
• Performance appraisal and review: benefits & issues
• The appraisal and review process
• How to involve staff in assessing their performance
• How to prepare for a performance review meeting
• How to gain commitment in a performance review meeting
• How to agree goals and performance for the future
• Learning partnerships and self-development
• Role-plays: Performance Review meeting
• Case studies: Performance appraisal and review

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