POWERFUL COMMUNICATION SKILLS FOR MANAGERS

POWERFUL COMMUNICATION SKILLS FOR MANAGERS Workshop

The programme will focus on competencies such as emotional intelligence development, coaching skills, giving feedback, influencing as well as motivation techniques. It is well suited for individuals whose scope of work requires good people management skills. Essential leadership communication styles will also be covered during the workshop.

OBJECTIVES

Take communication skills to a higher level

Master the principles of coaching, nurturing and motivation
Learn the significance of EQ in today’s work environment
Build collaborative relationships based on trust, commitment and credibility
Demonstrating empathy and care when managing others
Learn essential leadership communication skills
Using clear expression to inspire and drive others forward
Learn the principles and techniques for providing good feedback
Communicate more effectively with their subordinates in order to increase synergy and cohesiveness in their working environment

KEY WORKSHOP HIGHLIGHTS

Communication and Relationship Management
Empowering staff and subordinates for better performance
The principles and practices of successful coaching
Organizational development through effective coaching
Coaching, praising and communication techniques
Identifying coaching styles
Relationship management
Leading with resonance and positivity
Demonstrating empathy in managing others
Managing the moods and morale of your staff

Emotional Intelligence and EQ Skills
What is emotional intelligence
EQ vs. IQ �A case study
Knowing your own emotions and the affect they have on performance
Understanding other people’s emotions �cultivating awareness of others�feelings, emotions, concerns and needs
Overcoming barriers for better listening
Using clear expression to inspire and drive others forward
Listening and responding with conviction and openness
Turning negativity into positive power �profiting from optimism
Controlling anger and disruptive emotions and impulses
Managing and preventing stress
Building collaborative relationships based on trust, commitment and credibility

Effective Feedback and Questioning Skills
Principles of effective feedback
Feedback for self-improvement
Techniques for giving good feedback
Factors for giving feedback
Suggestions for Effective Feedback
Measuring Feedback
Open and closed ended questions
You-Attitude Essentials

WHO MUST ATTEND

Business professionals, executives and anyone who is responsible for managing others in the workplace.

METHODOLOGY

Highly participative and interactive consisting of discussions, action learning games, case studies, practical work, critique sessions as well as small group work.

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