Quality Leadership

Quality Leadership

What are the attributes of quality leadership? How do we lead so our co-workers, supervisors, and customers will want to follow? Quality leaders create a compelling vision of the future and develop the strategies to achieve it. They lead with both emotional intelligence and brains to move their organizations forward. They are change creators and change managers. Drawing on examples from your life and work experience, research on leadership, and thought-stimulating classroom activities, this course offers key principles and proven strategies guaranteed to give participants the confidence and know-how to successfully practice the art and science of leadership.

The Quality Leadership Certificate is an individually available component of the Supervisory Management A.A.S. Degree program. It is specifically designed to provide employed students with the skills necessary to be successful in a position of supervisory leadership. Courses in the certificate program focus on skills and techniques directly related to quality issues.

The Quality Certificate Program is an accelerated program. Students entering the program commit to attending classes weekly following a preplanned sequence of courses and may complete their course work in two years. Courses are scheduled "one at a time" in a recommended sequence meeting two evenings each week for 3 hours and for occasional Saturday sessions. Courses are offered in a highly interactive accelerated format that reduces classroom time and increases outside class activities. Students are expected to contribute a significant amount of time and effort outside of the scheduled class time in study groups, class preparation, individual study, and applying relevant concepts on the job.

Students will have the opportunity to increase their skills in continuous improvement strategies and tools, creative problem solving, work teams, project and meeting management, customer service, managing priorities, and many more quality related topics.

Program Outcomes
The program is designed to provide students with the knowledge and ability to:
Apply customer-focused strategies
Demonstrate analytical skills in identifying and solving problems
Plan, prepare and deliver effective oral and written communications
Utilize current technology
Apply strategies for customer-focused decisions to individual supervisory responsibilities affecting service, quality, and productivity
Demonstrate administrative management skills
Exercise creativity and innovation
Demonstrate interpersonal communication skills

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