Quality Management

Master of Quality Management (MQM)

Quality management in goods and services sectors has gained increasing importance over the last few decades and as an industry has spawned new career opportunities for business and technical professionals. There is a need for qualified managers in this field in order enable companies to effectively encapsulate the concept of quality into the daily operations of their organizations.

The UOWD MQM is an 8-subject, flexible degree program that provides new graduates as well as experienced managers with the specialized skills and knowledge of quality management as well as other management functions.

The UOWD MQM was introduced in Dubai in 1996 in association with the Dubai Quality Group (DQG), which is sponsored by the Dubai Department for Economic Development. UOWD is the only university in the region that offers this degree program. The faculty who are involved with the degree program have significant academic and industry experience that enables the students to learn the theory as well applications of the various concepts that form the basis of Total Quality Management

The MQM aims to enable students to:

Demonstrate the acquisition of a philosophical, analytical and statistical framework that facilitates organisation successfully making a transition to Total Quality Management (TQM)
Synthesise the historical framework under which quality and quality assessment has evolved internationally
Acquire and implement an integrated approach to the management of quality systems which includes leadership, strategic planning and human resources management
Evaluate and apply various statistical process control techniques used in manufacturing and services and effectively apply the tools and techniques of quality improvement
Synthesise an understanding of how marketing, technology, people and information can be utilised to satisfy customer requirements in the services sector
Recognise the importance of quality assurance in TQM and evaluate the approaches to quality assurance.
Demonstrate an appreciation for learning as a life long process

Course Fees is Free for One candidate from a Company for any one of the above course only.
If the Company is interested to second nomination or opting for one more course, then discounted fee of Rs 950 is chargeable per person per additional course. (Inclusive of course materials and certificate
Global Training Alumni get free one course
HR or GM letter required to registered on company behalf.
For un employed and students special rate of Rs. 750 per course will be charged.
Under privileged or physically challenged will be charged only Rs. 500 per course.

DESCRIPTION

The goal of this TQM workshop is to assist your company’,s senior management in their efforts to increase customer satisfaction and achieve operational excellence through improving quality. The workshop is designed to help you, as a key manager, understand how to approach quality as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes and continuous improvement initiatives together.
What this workshop will discuss is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Management introduced in this workshop is based on Five Quality Principles and establishes Four Key Activities for Quality Management.
Finally, the role of the manager will be examined so as to identify what you, personally, can do to plan the improvement process and communicate the need to change.
To manage and improve quality, a long-term commitment of time and effort will be required. For these efforts to succeed, every employee in the company must get involved. TQM is designed to involve every employee in your company in quality improvement efforts.


TARGET AUDIENCE

This workshop is recommended for all senior managers and heads of departments who are responsible for making quality happen in the workplace.


METHODOLOGY

Short lectures, individual exercises, group activities and discussions and Q&A.


OBJECTIVES

· Explain the Principles of Quality

· Describe the TQM framework (“House of Quality�

· Define the Four Key Activities for managing quality

· Explain the need for a culture change, starting at the top

· Demonstrate a personal commitment to total quality

· Explain the TQM implementation infrastructure

· Describe how to put the systems for TQM into motion

· Identify ways to sustain TQM activities

· Understand a manager’s role in quality improvement


OUTLINE

· Welcome & Introduction

· Goals of TQM

· Understanding the Principles of Quality

· The TQM framework

· Four Key Activities

· Making a Commitment

· Planning for TQM

§ Form a TQM Implementation Team

§ Create Quality Awareness

§ Educate Everyone

§ Prepare for Goal Setting

· Putting Systems into Motion

§ Set up Work Process Measurements

§ Measure Quality

§ Form Quality Action Teams for Solving Problems

§ Recognize Participation

· Keeping it Going

§ Ensure Activities are Ongoing

§ Review and Recognize TQM Team’s Success

· Management’s Role in TQM

· Summary & Closing

DURATION

1 Day or 2-Day programs are available

The Graduate Certificate of Business (Quality Management) has been designed to meet the needs of quality officers and managers wanting to pursue specialist study and develop their managerial skills.

The program addresses the ISO 9001:2008 standards for quality and incorporates the criteria of the Australian Business Excellence Framework. The program develops core leadership, teamwork and management competencies required by contemporary quality managers and their organisations. It is applicable to large and small organisations in manufacturing, health, service, and not-for-profit organisations and can also be tailored to an organisation’s specific needs for in-house delivery.

This is a postgraduate program accredited by Swinburne University of Technology and delivered by Swinburne’s TAFE Division. All graduates will receive a Swinburne University of Technology award.

The Graduate Certificate of Business (Quality Management) seeks to produce graduates who are equipped with a thorough understanding of an industry or organisation’s culture and function; the ability to work through unpredictable problem situations of a strategic nature and will be able to hold positions of quality managers.

The program prepares students to move into quality management roles and to take responsibility for the management of the implementation of quality management concepts and practices, and the development, implementation and maintenance of a quality management and quality assurance system for an organisation.

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