Stakeholders

Stakeholders Workshop

Traditionally, organisations have recognised both internal stakeholders in their business, such as internal service users and providers, staff, colleagues, management, board members and shareholders, and external stakeholders such as customers suppliers and contractors. Less obvious in some cases are the wider community within which the organisation operates. Local and national Government bodies, local communities, extended families of employees and local industries can all considered to be stakeholders. All of these groups need to be appraised, managed and nurtured to some degree if the organisation is to prosper.

Who should attend:
ï‚?This workshop is designed for Executives and Managers who either:-
o Are involved with the provision of a service to internal operators and users (client stakeholders) e.g. contract & procurement teams; HR departments
o Provide a service to a range of stakeholders, both internally and externally e.g. finance departments; MIS.
o Are the manager of an operation that is reliant on the services of others. e.g. head of a business unit or operational department.
ï‚?Executives who are charged with the design and application of an internal market framework and culture.
ï‚?Executives with responsibility for issues of Sustainable Development, Corporate Social Responsibility and Local Content.
ï‚?It would also be valuable for other managers who seek to broaden their competencies within organisational management as part of their personal development.

Learning Objectives - to enable participants to:

Be able to identify and qualify who their stakeholders are and the principles behind and impact of their service interface
Recognise the operational arena and local environment and conditions that impacts on how the organisation operates
Be able to understand and apply the various tools and techniques available in stakeholder mapping and analysis
Devise evaluation process that embrace the needs and expectations of key stakeholders
Recognise the key features of stakeholder engagement and relationships
Determine the actions and service delivery undertakings needed to become a valued service provider
Know how, as a key stakeholder, to manage your service providers.
Have learned skills in how to manage effective relationships with stakeholders
Develop and action learning plan for making a difference.

Every project has a beginning and an end, but what happens in between is less predictable. The project life cycle will most likely involve uncertainties, and it’s how these uncertainties are handled that determines the outcomes of the project. The more familiar one is with project phases and stakeholders, the more easily one can keep the project on track and on budget. Organizations might "fast track" projects by overlapping phases, or "single track" projects by having set criteria to be met and deliverables to be handed off before moving forward. The choice of how to handle the project life cycle will depend on the type of project, particular industry, and specific deliverables. To make these project management choices, individuals must understand what a project life cycle is and what factors can influence it. In this course, learners will be introduced to concepts and information about project lifecycles. They’ll have the opportunity to define project phases and recognize the differences between project and product life cycles. Additionally, learners will begin to identify, and factor in, how project stakeholders can affect projects. Whether learners are experienced or first-time project managers, this course will have relevant and up-to-date best practices for them to follow. The course will assist in preparing the learner for the PMBOK certification exam. This course is aligned with "A Guide to the Project Management Body of Knowledge" (PMBOK® Guide) - Third Edition, published by the Project Management Institute (PMI®), Inc., 2004. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

Target Audience
Project managers, managers, and CEOs

Expected Duration
2.0

Lesson Objectives:

Project Life Cycle and Phases

recognize the value of understanding the project life cycle.
identify examples of project elements that are defined by the project life cycle.
identify the characteristics of a project life cycle.
select the characteristics that define project phases.
distinguish between project and product life cycle descriptions.

Project Stakeholders

recognize the benefits of identifying all project stakeholders and understanding their roles and influences on a project.
match customers and users to corresponding examples in hypothetical project management situations.
identify examples of a project manager’s responsibilities.
match questions project managers should ask about prospective team members to factors they should consider during the selection process.
select team members who would be appropriate for a given project.
select the appropriate responsibilities that define the role of the project sponsor.
identify examples of the responsibilities of a project management office in a given scenario.

Does your job success or the success of your organization depend heavily on the cooperation of others outside your work group? "Creating Cooperation" will introduce you to the concepts of stakeholder mapping and management. You will discover through experience key components in establishing trusting, cooperative relationships. Finally, you will be learn and practice strategy development techniques for managing complex and particularly difficult stakeholder situations. This workshop helps students shift stakeholder management success from a hit-and-miss proposition to a well-organized, well-defined process.

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