Supervision 101: What All New Supervisors Need to Know

Supervision 101: What All New Supervisors Need to Know Workshop

What participants will learn:

At the conclusion of this workshop, participants will:

* Clarify roles and responsibilities of the new job.
* Adjust to the new role with confidence.
* Develop skills in listening, resolving conflict, and giving feedback.
* Develop a technique for giving employees instructions that are clear.
* Identify techniques to deal with hostility, complaints, and lazines.
* Understand the importance of developing good relationships.

What we will cover:

* Getting started as a new boss
* Understanding your responsibilities
* Setting goals
* Identifying priorities
* Communication skills you need
* Advanced communication skills
* Giving feedback
* Giving orders, requests, and suggestions
* Mistakes to avoid
* Dealing with difficult employees
* Managing conflict

Included with your workshop:

1. Instruction by a fun and knowledgeable trainer
2. An instructional manual
3. A certificate of completion
4. A 10% discount voucher off your next business training course

Formats Available:

1. Live Public Workshop
2. Live Webshop
3. Self-Paced Training Course

Upcoming live webshop:

* Length: Two days (up to sixteen hours)
* Date: July 11 & 18, 2009
* Time: 9am - 5pm
* Class Limit: 20

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