TEAM LEADING

TEAM LEADING (Certificate)

MODULE T3.1 THE ROLE OF THE TEAM LEADER (3.0 hrs)

What is the role of the Team Leader?
What are the main responsibilities of the Team Leader?
Understanding the role of facilitator/coach/co-ordinator.
Knowing the limits of your authority.
How to establish and maintain Respect and Trust.
Leading v Doing.
Adopting an appropriate Leadership style.
Introduction to a range of Leadership styles.
Exercises and activities to aid learning.
Completion of Personal Development Record.
MODULE T1.2 ORGANISING YOURSELF. (3.0 hrs)

Organise yourself before someone organises you!
What the organisation can do to help.
What you can do to help yourself.
Introduction to basic Time management techniques.
‘To-Do�lists and daily Action Planning.
The LEADER Method of planning.
Prioritisation.
Setting SMARTER Objectives for self and team.
Producing a Personal SWOT analysis.
Completion of PDR.
MODULE T2.1 PLANNING AND ORGANISING THE TEAMS WORK. (3.0 hrs)

Knowing your Customers.
Identifying and Understanding Customer requirements.
Setting targets with your team.
Knowing your organisational restrictions.
The need for Effective Planning.
How to plan.
Identifying Team members strengths and weaknesses.
Identifying Team Roles.
How to give Effective Instructions.
MODULE T3.3 MOTIVATING THE TEAM. (3.0 hrs)

What is Motivation?
Introduction to the basic models of Motivation.
Vive la Difference!
Practical methods to achieve workplace Motivation.
Motivation Questionnaire.
Matching Personal Objectives with Workplace Objectives.
Giving Positive Feedback to the Team.
Exercises to aid learning.
Completion of PDR.
MODULE T4.1 EFFECTIVE COMMUNICATION. (3.0hrs)

The Benefits of Effective Communication.
The Results of Ineffective Communication.
Who do you communicate with?
What are your Objectives?
The Communication Cycle.
Barriers to Effective Communication.
Workplace Communication, Strengths and Weaknesses.
Questioning Skills.
Listening Skills.
Completion of PDR
MODULE T4.2. BRIEFING THE TEAM. (3.0 hrs)

What is a Team Brief?
What are the Benefits?
Core and local briefs.
Selecting the contents.
The 5 ‘P�Principle.
Presentation Skills.
Chairing Skills.
How to Conduct a Team Briefing.
The need to Confirm Understanding.
How to ensure effective Feedback to Management.
Completion of PDR.

The aim of this qualification is to provide an opportunity for you to gain recognition for basic management skills and competencies. Your assessor will carry out an initial assessment of your past experience, current skills, knowledge and understanding and look at your real work situation and job role before agreeing with you that this qualification is suitable for you.

This NVQ will be suitable for you if you lead a team as part of your normal work activity. You can be working in any organisation or industry but you must be able to show that you have responsibility for the work of others.

Chartered Management Institute’s Level 2 Introductory Award
Parity offers this certificated course from our Chartered Management Centre of Excellence. This programme is an Introductory Award based on the key roles of Self-development, Information & Communication, Organising Teamwork, Organising Resources, Effective Working Relationships, Team Development and Customer Service. These are taken from the internationally-recognised best-practice MCI Management Standards. You will be required to practise your newly acquired skills back in your organisation and then you will be assessed on your work. You will be enrolled as a Member of the Chartered Management Institute and you will benefit from the support of this Professional Membership-based organisation. Parity is an approved Centre of the Chartered Management Institute and will carry out assessment in-house. There is no exam required prior to the award of the Certificate. If you are successful, you will earn the Introductory Award in Team leading from the Chartered Management Institute.
Course Objectives
To enable delegates to become an effective team leader and contribute confidently to the management process.
Skills Gained
Understand the leadership model and how best to develop themselves.
Use an appropriate style when leading their team.
Identify the resources available and associated risks.
Know their personal motivations and how motivation affects the working environment.
Delegate more effectively and coach their team to success.
Be aware of their impact on Customer Service and how to improve this.
Develop and increase their problem solving and decision making skills.
Organise and communicate information.

Supervisors and Team Leaders play an important role in any organisation. They can greatly effect productivity and therefore the success of the organisation. The way Supervisors lead their teams will affect motivation and morale.

This course can be tailored and delivered in company.
Course Objectives
A clear understanding of their role within the Organisation and team

Reviewed methods of motivation and understand how to motivate others

Practised communicating clearly within a group situation

Reviewed methods of planning and prioritising within a team environment

Practised dealing with difficult situations

Course Contents
The Supervisors Role
Identifying your strengths and areas for improvement against this role
What are your 5 key areas within your role

Motivation
What motivate you?
What motivates your team?
Methods of motivation
Motivation through delegation

Communication
What is communication?
How do we communicate?
Listening
Gathering information
Dealing with difficult situations

Communication in Groups
The importance of team communication
Managing communication in groups

Planning and Prioritising
Managing your own time in order to manage others
Prioritising your workload

Individual Development Action Plans

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