Telemarketing Skills

Telemarketing Skills

In order to develop a Business Improvement Solution that is relevant to your organisation we go through a comprehensive process with you. This process can be divided into 3 stages.

Evaluation: in consultation with you
An experienced ATS (Business Development Manager) will meet with you to conduct a Customer Needs Analysis.This is used to identify the key areas requiring improvement within your organisation. Various units of competency for the traineeship are introduced and recommended for consideration.

Design: customising a solution
Next, your ATS consultant and Training Manager will meet with your key stakeholders to decide on the content of the delivery and assessment strategy. In this meeting a training program will be put forward, designed to meet your company’s training objectives. Your policies and procedures are reviewed to ensure your staff receive relevant hands-on learning, meaningful to their everyday working life.

Implementation: fulfilling your requirements
Training can be delivered in a number of ways to suit your organisation whilst ensuring each staff member reaches the required level of competency. Classroom style learning, on-the-job training, evidence gathering and project-based training are all examples of ways we can fulfil your training requirements.

On-the-job coaching and assessments then follow to ensure that the training has been delivered and transferred to the workplace in a competent manner.

Key Benefits

ATS鈥檚 highly skilled, industry experienced staff will customise a solution to fit with your workplace practices, methods and procedures, ensuring that your company receives tangible and measurable benefits such as;

Increased productivity
An improved bottom line
Upskilling your staff
Minimised OH&S issues and lost time injuries
Team development
Boost in staff morale
Increase in efficiency
Compliance awareness and understanding
Improved quality control
Maximise company resourses
Reduced staff turnover

Telephone Sales is a process of developing customer relationships, identifying customer requirements, communicating and matching the benefits of your offer specifically to customers needs. Selling over the telephone is both an art and a science. With the right training, sales staff can positively enhance their company’s income, profitability and reputation.

This course is designed to advance your telephone sales skills and develop your confidence in telephone selling. You will learn telephone techniques to open calls, present your offer more professionally, handle objections, manage difficult customers and will gain important insights in closing a sale and retaining business. This course explores proven sales approaches but also seeks to enhance and develop the personal motivation of each participant, so that you can sell more!

This workshop blends discussions, role plays, group interaction, case studies, and audio exercises. Successful skills and strategies critical to successful telephone sales are demonstrated and practiced.

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