The Balanced Scorecard

The Balanced Scorecard

This course provides a step by step guide on how to build a balanced scorecard. The course describes the development process and includes examples of actual balanced scorecards. Supplemental materials, such as excel spreadsheets, are also available. Course Level: Intermediate - An overall understanding of business and strategic planning is useful for fully understanding this course. Recommended for 2.0 hours of CPE. Course Method: Inter-active self study with audio clips, self-grading exam, and certificate of completion.

The balanced scorecard can bring your organisation’s vision, strategy, objectives, measures, targets, initiatives, key performance indicators (KPIs) and their ownership together into one comprehensive performance management framework. Discover in this seminar the potential for application or improvement of the balanced scorecard in your own business.

Learning outcomes include obtaining a greater understanding of:

Rationale for the emergence of the balanced scorecard and its key benefits
Structure of the scorecard, the famous four perspectives and the pivotal role of Strategy Mapping
Organisational cascades; using scorecard principles to manage the efficiency and effectiveness of executing strategic intent
Key considerations that may hold back the successful adoption of a scorecard framework and its cascade throughout an organisation, for example the important role of technology and the need to align reward and recognition approaches to new performance measures
The importance and use of personal action planning check-lists and ‘prompt sheets� This course is run by CIMA Mastercourses and endorsed by BPP as suitable for their members and their staff and colleagues.

Note: BPP Membership discounts do not apply to this course.

By the end of the program, participants will be able to:

Link performance measures to strategic objectives.
Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals.
Evaluate the feasibility of using the Balanced Scorecard in their organization.
Overcome obstacles and find solutions related to the measurement, evaluation, and follow-up of performance.
Design and implement the approach of "Best-in-Class Benchmarking" in their organization.
This Program is designed for:

All managers and supervisors, especially those involved in improving performance and measuring results. This program is worth 25 NASBA CPE’s.
Instructor:

A bilingual (English/Arabic) consultant facilitates the program.

Program Outline:

Aligning Performance Measurement with Strategy
The Strategic Planning Process
Vision/Mission
Developing Strategies
Action Planning
Performance Measurement

Key Performance Indicators
Performance Measures that Are Aligned to Company Strategy
Targets/Standards
Benchmarking

Objectives and Basics
The Who, What and Why of Benchmarking
The Benchmarking Process

Using the Balanced Scorecard as a Strategic Management System

Translating the Vision
Communicating and Linking
Business Planning
Feedback and Learning
Importance of the Balanced Scorecard
Measuring Business Strategy
Financial Perspective
Customer Perspective
Internal-Business-Process Perspective
Learning and Growth Perspective
Connecting the Measures
Implementing a Balanced Scorecard Program

The Balance ScoreCard (BSC) is increasingly becoming the strategic business tool of choice for many organizations. IT is an opportunity for the senior management and those with the responsibility for organizational learning and performance to communicate through a common language, to establish realistic tangible measures and targets, and to attain the organization’s strategic objectives.

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HOW YOU WILL BENEFIT

Describe the purpose of the Balanced Scorecard and its primary components
Define and review management¡¯s expectations
Connecting learning and performance to the Balanced Scorecard
Creating a Learning and Performance Scorecard
YOU WILL LEARN

The methods to developing tangible measures for learning and growth within the Balanced Scorecard
How to communicate expected results to management in terms they will understand
The way to build a common business and learning strategy to meet strategic objectives
How to develop a Learning and Performance Scorecard that connects to the organizational objectives

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