Total Quality Management

PEAK PERFORMANCE & PRODUCTIVITY ENHANCEMENT

Course Fees is Free for One candidate from a Company for any one of the above course only.
If the Company is interested to second nomination or opting for one more course, then discounted fee of Rs 950 is chargeable per person per additional course. (Inclusive of course materials and certificate
Global Training Alumni get free one course
HR or GM letter required to registered on company behalf.
For un employed and students special rate of Rs. 750 per course will be charged.
Under privileged or physically challenged will be charged only Rs. 500 per course.

DESCRIPTION

The goal of this TQM workshop is to assist your company’,s senior management in their efforts to increase customer satisfaction and achieve operational excellence through improving quality. The workshop is designed to help you, as a key manager, understand how to approach quality as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes and continuous improvement initiatives together.
What this workshop will discuss is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Management introduced in this workshop is based on Five Quality Principles and establishes Four Key Activities for Quality Management.
Finally, the role of the manager will be examined so as to identify what you, personally, can do to plan the improvement process and communicate the need to change.
To manage and improve quality, a long-term commitment of time and effort will be required. For these efforts to succeed, every employee in the company must get involved. TQM is designed to involve every employee in your company in quality improvement efforts.


TARGET AUDIENCE

This workshop is recommended for all senior managers and heads of departments who are responsible for making quality happen in the workplace.


METHODOLOGY

Short lectures, individual exercises, group activities and discussions and Q&A.


OBJECTIVES

· Explain the Principles of Quality

· Describe the TQM framework (“House of Quality�

· Define the Four Key Activities for managing quality

· Explain the need for a culture change, starting at the top

· Demonstrate a personal commitment to total quality

· Explain the TQM implementation infrastructure

· Describe how to put the systems for TQM into motion

· Identify ways to sustain TQM activities

· Understand a manager’s role in quality improvement


OUTLINE

· Welcome & Introduction

· Goals of TQM

· Understanding the Principles of Quality

· The TQM framework

· Four Key Activities

· Making a Commitment

· Planning for TQM

§ Form a TQM Implementation Team

§ Create Quality Awareness

§ Educate Everyone

§ Prepare for Goal Setting

· Putting Systems into Motion

§ Set up Work Process Measurements

§ Measure Quality

§ Form Quality Action Teams for Solving Problems

§ Recognize Participation

· Keeping it Going

§ Ensure Activities are Ongoing

§ Review and Recognize TQM Team’s Success

· Management’s Role in TQM

· Summary & Closing

DURATION

1 Day or 2-Day programs are available

The Diploma in Total Quality Management is intended for both Manufacturing and Service Industries. It offers participants a unique opportunity to enhance their skills in the area of Total Quality Management and introduces them to the modern tools and techniques necessary for establishing quality systems that satisfies the requirements of international standards.

The Diploma is composed of 6 courses that were carefully designed to cover the various areas of total quality management. The most important aspect of the diploma is its emphasis on actual implementation. As part of candidates evaluation they will be required to implement what they learned, in some real life projects and come up with results. Implementation projects should be approved by their management and usually deal with improving certain performance problems at their work

In light of the pressing need to reform the services of the Egyptian healthcare sector, the Institute of Quality
Management at AUC developed the diploma in Total Quality Management (TQM) for healthcare providers.
The diploma, which is accredited by the Egyptian Supreme Council of Universities, is designed to meet the needs
of healthcare professionals who wish to gain the knowledge and skills to help them improve quality in their organizations.
Participants will learn about establishing and managing quality systems that comply with international standards.

Pages:- 1 2 3 4 5 6 7 8
[ Online / Live ] [ Corporate Training ] [ Locations ] [ Schools ] [ Job Seekers ]

Dear Visitor: You are strongly recommended to bookmark this page and come back later, since new course may be available anytime. Click to Proceed>>