leadership

Workplace Harassment & Prevention Workshop

This workshop will discuss the importance of what it means to maintain a respectful workplace, the spectrum of behaviors that range from disrespect to harassment in the workplace and the steps that each individual can take to eliminate harassment in the workplace. The workshop covers a wide range of workplace harassment issues including race, gender, age, sexual orientation, disability, pregnancy, national origin, and personal appearance. The workshop provides participants with:

A definition of a respectful workplace
A practical understanding of what constitutes harassment
The wide range of behaviors that can lead to a claim of harassment
The steps each person can take to maintain a respectful workplace
An understanding of how to respond to unwanted behaviors either informally or through the organization’s formal process.

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What constitutes a Conflict?

2. Elements of a conflict
- The People Involved
- Levels of Authority
- Urgency
- Communication Channels

3. Costs of Conflict
- Loss of Productive Time
- Low Morale and Motivation
- Bad Decisions

4. Relationships at Work
- Varying Levels
- Characters
- Attitudes

5. Difficult People
- Who Are They?
- Why they are Difficult
- How To Stay Calm
- Changing Behaviour
6. Understanding Differing Personalities
- Recognition
- Expectations and Work Ethics
- Strengths and Weaknesses

7. Communication Skills
- Giving and Receiving Criticism
- Responding with Confidence and Composure
- Addressing Hostility and Aggression
- Addressing indirect complaints
- Addressing salary complaints
- Dealing with aggressive employees
- Dealing with workplace gossip
- Encouraging employee interaction

8. The Chameleon Technique
- Using Your Body Language
- Words to De-escalate and Win

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. The Material
- Establishing a clear purpose
- Using successful information gathering techniques
- Choosing the best route through your material
- Identifying the key points
- Creating strong openings and closings
- Knowing the pros and cons of different visual aids
- Making it big, bold and brilliant

2. The Presenter
- Carrying out the ‘essential checks’
- Presenting the ‘right’ image
- Using your words, tone and body language
- Working with the qualities of your voice
- adding vocal and visual variety
- Acknowledging and overcoming nerves
- Using relaxation techniques
- Using mannerisms and gestures to enhance impact

3. The Audience
- Knowing your audience to develop presentations that appeal
- different types of audience
- Building rapport
- Getting and keeping them on your side

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. Decision Making and The Organization
- How people lead and influence others
- What is Decision Making?
- Fundamental Assumptions
- Decision Making as an Organizational Issue
- Factors that Influence Decision Making
- Types of Decision Making

2. The Decision Making Process.

3. Decision Making Techniques
- PMI (Weighing the pros and cons of a decision)
- Decision Trees (Choosing between options by projecting likely outcomes)
- Fault Trees - Disconfirming Questions
- Prospective Hindsight
- Body Frame
- Pareto Analysis
- Paired Comparison Analysis (Evaluating the relative importance of different options)
- Grid Analysis (Selecting between good options)
- Force Field Analysis (Analyzing the pressures for and against change)
- Six Thinking Hats (Looking at a decision from all points of view)
- Cost/Benefit Analysis (Seeing whether a change is worth making)

4. Uncertainty and Risk
- Uncertainty and The Organization
- Managing Risk
- Linked Decisions
- Even Swap Method

5. Critical Thinking
- Identifying strengths, weaknesses and appeal in ideas

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