Learn Business Analyst in Toronto, Ontario

Training courses, certificates, diplomas or degree programs of Business Analyst for students in Toronto, ON


Total 97 training courses and degree programs available.

HDI Support Center Analyst (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

Help desk professionals and support center analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.

In HDI Support Center Analyst, you will learn strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.

This course is designed to assist you in preparing for the HDI Support Center Analyst (HDI-SCA) certification exam. Instructors reinforce core concepts of the certification standard and provide skills-building opportunities. The certification exam is included with your purchase, and you must take the exam within 12 weeks of course completion.

What You&,#146,ll Learn

The process of incident management-from detection and recording to closure
Critical thinking skills to resolve incidents quickly and consistently
The importance of total contact ownership
An awareness of the core help desk processes and best practices used in service and support centers
Valuable active listening skills and effective communication strategies
Proven techniques for improving customer interactions
Effective support center strategies for managing difficult customers

Business Analysis for non-Business Analysts

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V


An introductory course to delve into the role and responsibilities of the business analyst (BA) - the communication link between all business areas and a critical player in project and service design success. Overview the world of the BA featuring techniques for ensuring project / service introduction success every step of the way - from identifying and analysing potential projects to making sure that the final project product meets the requirements you identified.

Content
Business Analysis (BA) in Context
Where BA sits in the organisation
BA and Projects �the interaction
Role of the Business Analyst
A Business Analysis Approach
Business Strategy and Objectives
Investigating Business Needs
Considering Stakeholder Perspectives
Analysing Business Needs
Evaluating Solution Options
Defining Requirements Functional and Non-Functional Requirements
Managing Change

Introduction to Business Architecture

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Introduction to Business Architecture training courses and programs are available at Global Knowledge Canada, or it can provide customized training on your request. Please visit the official website of Global Knowledge Canada or call for details.

BCS Foundation in Business Analysis Workshop (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

The Foundation Certificate in Business Analysis encompasses a broad range of techniques within the structure of the Business Analysis process model. The qualification is based upon the BCS publication, Business Analysis.

The course prepares participants to sit the one-hour, multiple-choice examination leading to the foundation certificate in Business Analysis offered by the Information Systems Examinations Board (ISEB).

Objectives

Introduction to business analysis
The rationale for business analysis
The development of business analysis
The scope of business analysis

Role of the business analyst
The Business Analysis Maturity Model
The responsibilities of a business analyst
The competencies of a business analyst
The Skills Framework for the Information Age

Business strategy analysis
The strategic context
Developing business strategies
Strategic analysis techniques
SWOT analysis

The Business Analysis Process Model
The lifecycle for business analysis
Creative problem-solving approach
Stages of the lifecycle
Deliverables and activities for each stage

Investigation techniques
Interviewing and workshops
Observation approaches
Scenarios and prototyping
Quantitative investigation techniques

Stakeholder analysis
Categorising stakeholders
Analysing stakeholders
Stakeholder mana... [Read More]

Enterprise & Solution Architecture Practitioner (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Course descriptions about Enterprise & Solution Architecture Practitioner is available on request. Please contact Global Knowledge Canada by submitting the training request form.

Commercial Awareness

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V


The course prepares participants to sit the one-hour, multiple-choice examination leading certificate in Commercial Awareness offered by BCS, The Chartered Institute for IT. This certificate is a knowledge-based specialist module in the BCS Diploma in Business Analysis.

Content
Financial reporting
The balance sheet
The income and expenditure statement (profit and loss account)
The cash flow statement
Financial ratio analysis
Budgeting, costing and pricing
Budgets and departmental businesses
Cash flow and cash management
Costing and pricing
Evaluating a financial case
The purpose of building a financial case
Techniques for evaluating a financial case:
Payback / breakeven
Discounted cash flow / net present value (DCF/NPV)
Internal rate of return (IRR)
Market analysis and competitive advantage
Analysing the business domain
Analysing the product / service portfolio
Delivering business value
Organisational behaviour and culture
What is organisational behaviour?
Organisational effectiveness and the balanced business scorecard
Understanding and analysing culture
Working in groups
Groups and group dynamics
Formal and informal groups
Organisational structure
Organisation structuring
Types of jobs
Line, staff and functional responsibilities
Formalisation of rules and procedures
Centralisation and dece... [Read More]

Business Analysis - Oral Preparation Workshop

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V

To complete their ISEB Business Analysis Diploma, candidates must attend a 50-minute interview with two ISEB oral examiners. The examiners�task is to find out if the candidates can put all of the techniques they have learned through their modular examinations into an overall context and whether they have the analytical and interpersonal skills to be awarded the Diploma.

Preparing for the oral examination is challenging for candidates as it is often some time since they took their earlier written examinations and they do not know what the examiners are looking for.

This workshop is designed to help candidates prepare for the oral examination by revising the various modules they have taken and by showing them what the examiners will be seeking and how to approach the examination.

At the end of the workshop, candidates are provided with a detailed revision pack which contains mind-map summaries of the modules, an analysis of the examiners�aims and objectives, guidance on how to prepare and sample questions and answers that illustrate how the examination should be approached.

Business Analysis Practice (Certificate)

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada
  V


The course prepares participants to sit the one-hour, open book, examination leading to the Certificate in Business Analysis Practice offered by BCS, The Chartered Institute for IT. This certificate is a core module for the BCS Business Analysis Diploma and is a specialist practitioner module in the BCS Solution Development Diploma.

Content
Business analysis rationale
The scope of business analysis
Definition of business analysis
The development of business analysis
The business change lifecycle
Roles in business analysis
Strategic analysis in context
External analysis �PESTLE, Five Forces Analysis
Internal analysis �Resource Audit, MOST
Building a SWOT analysis
Critical success factors and key performance indicators
Measuring performance �the Balanced Business Scorecard
A project approach to business analysis
Initiating a business analysis study
Defining terms of reference
Understanding business situations
Review of investigation techniques
Documenting the business situation:
Rich pictures
Mind maps
Fishbone diagrams
Business perspectives
Identifying stakeholders
Analysing stakeholders �Power/Interest Grid, RACI
Stakeholder management strategies
Defining business perspectives �CATWOE
Analysing and modelling the business activities
Types of business activity
Building a conceptual business activity mod... [Read More]

Pre-Project Problem Analysis

Course Format: Public Course / Instructor-Led / Open Enrollment
School/Trainer: Global Knowledge Canada
Training Center(s)/Venue(s): Halifax, Mississauga, Montreal, Ottawa, Toronto, Winnipeg, Canada

Global Knowledge Canada is running a training course/program about Pre-Project Problem Analysis, or has provided such training courses/programs before. Please visit the official website of Global Knowledge Canada to check the availability of this course.

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