Learn Conflict Management in Detroit, Michigan

Training courses, certificates, diplomas or degree programs of Conflict Management for students in Detroit, MI

Total 47 training courses and degree programs available.

Conflict Management (Certificate) (Diploma) (Master Degree)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Wintrac Inc.

Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator.

Confrontation and Conflict Management Workshop (Certificate) (Diploma) (Master Degree)

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Wintrac Inc.

In today’s challenging work environment, individuals are encouraged to take responsibility and make individual contributions. Projects are often undertaken by cross-functional and multi-functional teams which afford many opportunities for creativity. However, there are also many occasions when disagreement and conflict cause frustration and reduce productivity. This workshop identifies situations in which conflict may occur and suggests techniques for handling confrontation and conflict. It also provides exercises for establishing and reinforcing those techniques.

Conflict Management

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Loyola University Chicago Graduate School of Business

The business world is made up of people and this means that we are constantly faced with the challenge of resolving conflicts. When skilled individuals understand how to deal with conflict and move through barriers, we can realize great synergy from different perspectives in the workplace.

Conflict is unavoidable and can be bewildering, upsetting and exhausting. Conventional business school management training tends to focus on quantitative capacities, rather than what are conventionally labeled the "soft skills" of communication and persuasion.

Based on the book Conflict Unraveled, this course teaches innovative, practical techniques suitable for organizations. It draws upon discoveries from the fields of brain research, primate behavior, linguistics, psychology and tactical non-violence. The participant will leave with a wide range of tools to manage conflict and promote change with a minimum of resistance, as well as with a better capacity to persuade and promote ideas.

Conflict Management

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Beacon Training Services

If properly managed, conflict, both interpersonal and inter-group, can be a critical driving force in maintaining the organization’s vitality. The Conflict Management seminar investigates the causes of conflict and explores constructive as well as destructive effects of conflict, depending upon how it is managed. Emphasis is placed on creating an awareness of the effect that resolution has on future conflict and on how understanding of individual preferences for entering and ending conflict impacts communication. Proven techniques for skillfully resolving any conflict are taught.

Conflict Management

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Alliance Micro Solutions

Put your mind at ease, each time you contact and hire an AMS computer trainer to teach for your organization you will receive the highest quality computer product training delivered by Industry and Product Experts. Our trainers are industry and product experts that have mastered the use of each product in the field and enjoy teaching others how extract the maximum benefit from OEM product use at each students organization, big or small. Students learn from Industry experts with hands on product experience in multiple hardware and software environments and will benefit in the following ways.

Benefits of AMS Trainers
•The industries highest quality Computer Product Trainers for more than 4,000+ product titles
•AMS Trainers maintain OEM Certifications to ensure Manufacturer Competency
•AMS Trainers maintain product certifications to ensure mastery of each manufacturer product
•AMS Trainers maintain advanced degrees to ensure competency with all student audiences
•AMS Trainers are recognized industry authors and consultants that incorporate into their practice time to teach because they love to help others
•AMS Trainers are committed to the highest st... [Read More]

Working As A Team

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Jefferson State Community College

The Drip-n-Pipes (manufacturing) simulation, which demonstrates the
dynamics of teamwork, has participants first work individually and then as a team to
assemble a plumbing fixture. In the Genius of Bioengineering (service/professional)
simulation, participants work with both their own and other teams to solve a problem.
?Profiling Your Team: Learners discuss their experience with teams, profile the
type of teams they serve on, and relate their teams to common team types.
?Stages of Team Development: A video analogy demonstrates the stages of team
development. Learners discuss team challenges at each stage and ways to
overcome the challenges.
?Team Success Factors: Participants learn the six team success factors and
view a video that shows how these factors helped a team win a contract over
a competitor. They then complete a video case study in which they consult
with a team to improve its performance.
?Rating Your Team and Planning Action: Learners rate their team’s level of
success based on the team success factors. They complete a Team Action Planner
to improve performance.

Resolving Conflict

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Jefferson State Community College

When It Rains, It Pours: A video illustrates the escalation of conflict, and
participants identify behavioral signs of escalation and learn about the stages of
conflict. Learners discuss the obvious and hidden costs of conflict in the
workplace. Team tables identify a situation when it was appropriate to use one of
the four resolution tactics.
 Using the Interaction Process to Resolve Conflict: Learners use a
Discussion Planner to analyze a positive model video of a leader using the
Coach resolution tactic to help someone resolve his own conflict.
Participants discuss the leader’s effective use of the Interaction Guidelines
and Key Principles.
 Work It Out I: Participants conduct two prepared skill practices using the
coach resolution tactic.
 Work It Out II: Learners watch a video meeting focusing on people’s
emotions and behaviors and discuss ways to defuse strong emotions and
balance the discussion. Participants conduct two prepared skill practices
using the mediate resolution tactic.
 Session Close: Table teams summarize assigned concepts and share
key points with the rest of the group. Volun... [Read More]

Moving from Conflict to Collaboration

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Jefferson State Community College

Changes in the workplace are placing new emphasis on the importance of effective
collaboration. Organizations are expecting employees at all levels to work together, often
across functions, to make decisions that were formerly the exclusive responsibility of
management. This type of collaboration can bring out new potentials for conflict, thus
creating a need for employees at every level of an organization to have the skills to deal
successfully with conflict. This unit gives participants the skills they need to turn conflicts into
opportunities to achieve positive, productive results.
 Explain influences that are contributing
to conflict in today’s organizations.
 Identify behavior patterns that
undermine the ability to address
conflict constructively.
 Describe productive methods of
dealing with these undermining
 Distinguish between positions taken in
a conflict and the underlying issues.
 Use the Key Actions to address conflict
facing them on the job.
 Establish mutual involvement.
 Seek to understand the other person’s
point of view.
 Prese... [Read More]

Handling Emotions Under Pressure

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Jefferson State Community College

In today’s high-pressure work environment, emotions are bound to erupt. The challenges are
to prevent them from building to the point where they inhibit rational and productive
interactions, and to transform them from negative outbursts into positive opportunities for
solving problems.
An emotional outbreak is often a cue that a problem is affecting an employee’s ability to work
effectively. When others are able to deal with the emotion and move the discussion forward,
a solution is more likely to occur.
This unit gives participants a process for handling the emotions in daily work situations. They
learn to remain calm and objective, to recover quickly and to help others do the same, and to
take charge in difficult circumstances to keep the discussion moving forward.
 Explain why emotions are normal, and
can even be helpful, in work situations.
 Identify situations in which emotional
behavior is inhibiting productive
 Explain why the ability to maintain
composure at work, or to regain it
quickly, is an important skill.
 Identify ways to manage their own
reactions to the emotion... [Read More]

Giving & Receiving Constructive Feedback

Course Format: On-Site / In-House / Private Tutoring
School/Trainer: Jefferson State Community College

Both individuals and organizations benefit from honest, objective feedback about how things
are going. A constant exchange of information keeps everyone on track and helps the
organization stay competitive. Problems come to the forefront before they get out of hand,
information that can improve performance gets to the right people at the right time, and
people build strong working relationships.
In this unit, participants learn constructive approaches to giving and receiving feedback. The
emphasis is on maintaining a spirit of openness and mutual respect.
 Define constructive feedback.
 Explain why everyone in the
organization needs to be able to give
and receive constructive feedback in a
spirit of learning and mutual respect.
 Use the Key Actions to give
constructive feedback.
 Apply various techniques for receiving
constructive feedback

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