Learn Ticketing in Washington, District of Columbia

An Introduction to Airfares, IATA Areas and Sub-Areas, Journey types: Oneway, Round trip, Circle trip, Open Jaw, Global Indicators for Fare Construction, GDS entries required to retrieve fares, display mileage and create airfare records, the IATA Mileage System and the IATA Fare Formula - NUCs, MPM, TPM, EMA, EMS, Higher Intermediate Points (HIPs), Limitations on indirect travel: Side trips, end-on combinations, Surface sectors, One-way Backhaul Check (BHC), The Fare Breakpoint, Circle Trip Minimum Check (CTM), Common Point Minimum Check (CPM), Round World fares and the Minimum Check (RWM), Pricing Units, Mixed Class Travel, Currency conversion, Calculating taxes, Linear fare construction e-ticketing

Is it for you

If you want to join a travel company or airline and already know how the industry works and how to use a computer reservation system but need to know more about International Fares and Ticketing this is the course for you

Who is this course for

Computer Reservations Systems Training is designed for people who wish to work in the operations area of the Travel Industry. This could include working for an airline in the Reservations or Fares & Ticketing department, a Ticket Consolidator, Tour Operator or as a Travel Agent/ Travel Consultant. This course is designed to accelerate the learning process for those who need to learn an industry skill in a short time.

Detailed curriculum

encode/decode cities, airports and airlines PNR mandatory fields, PNR optional fields, building a complete PNR, "Bargain Finder" fare search, PNR data change and delete, car bookings, changing segment status, classes of service, , fare quote, fares, fare displays, flight availability, flight service information, hotel bookings, introduction to reducing/dividing PNRs, itinerary pricing, queues, rules, seat assignments, seat maps, sign-off, sign-on, storing a fare, ticketing

Assessment

There are formative quizzes throughout the course, plus drills and exercises. There are 2 final assessments �skills and knowledge must be demonstrated prior to issuance of the Statement of At... [Read More]

Sign In / Out, agent work areas, help system, information system (AIS), encode and decode, time and date functions, PNR overview, basic PNR retrieval, PNR subfield display, flight availability, return availability, availability options, alliance availability, availability change options, availability access types, direct access availability, dual city pair availability, flight information, MCT, booking seats from availability, entering names, contacts, ticketing elements, enter a received-from element, build and end a complete PNR, remark and address elements, FF element, OSI/SSR elements, form of payment, commission element, changing and canceling PNR elements, cancel PNR elements, change contact and ticketing elements, change name elements, rebook itinerary segments, manually rearrange segments, changing segment status, seat maps and seat assignment, seating requests by type, seat maps and specific seat assignment, modify seating elements, displaying profiles, creating PNRs from profiles, modify profiles, PNR claim, passive segments, PNR duplication, fare displays, displaying fare notes and fare note categories, itinerary pricing, itinerary pricing for single and multip... [Read More]

This course is ideal for someone who wants to gain a comprehensive understanding of Airline Reservations and Automated Fares and Ticketing using a Computer Reservation System (CRS) also called a Global Distribution System (GDS). You can choose between Galileo, Sabre or Amadeus. .. no need to learn more than one.
On this course you will learn how to check for airline seat availability, make, amend and cancel client bookings, quote airfares, issue e-tickets and many more travel industry processes using the CRS/ GDS you choose.

How You Will Benefit
Upon completing this course you will have the skills to:

Avoid debit memos or ticket rejections that can cut into your bottom line
Find solutions to problems related to pricing and re-pricing tickets
Validate correct system pricing based on approved fare construction methodologies
Designed For
This course is recommended for:

Tariff Managers
Sales and Ticketing Executives
Fares and Ticketing Instructors
Senior Interline Billing Specialists
Course Content
Additional rules on netting, voluntary exchanges and reissues
Future of status fares (ships crew, student, affinity and incentive fares, etc.)
Normal fare open jaw definition and additional mileage checks
Voluntary versus Involuntary Refund calculations
Baggage rule selection criteria versus US DoT exceptions

How You Will Benefit
Upon completing this course you will have the skills to:

Apply the latest developments in card payment procedures and policies
Respond to fraud liability
Develop and implement loss prevention measures
Identify potential cost reduction strategies
Designed For
This course is recommended for:

Financial managers
Distribution managers
Ticket office managers
E-commerce managers
Course Content
Introduction to payment card processes
Fee structure for card payments
Payment guarantees and liabilities
Acceptance of card payment for airline ticket sales
The role of IATA in airline card payments

This introductory module is designed to be a cost effective solution to update or grasp BSP reporting and remitting processes using the online portal called BSPlink.
Delivered entirely online, this solution is an easy way to train staff members ... any time ... anywhere.

How You Will Benefit
Upon completing this course you will have the skills to:

Use BSP standard documents and identify the Ticketing Authority’s purpose
Handle BSP refund notices and refund applications
Understand ADMs and ACMs
Analyze the resolutions and responsibilities for credit card payments
Designed For
This course is recommended for:

Accountants
Travel agents
Finance staff members
Back-office personnel
Course Content
Ticketing Authority
BSP Refunds
ADMs and ACMs
Document enquiry

BSP Essentials for Travel Agents is a training course providing essential knowledge of the Billing and Settlement Plan (BSP), specifically for travel agents. It is designed to raise the learner’s awareness of the BSP system and processes, and improve an Agent’s efficiency and level of knowledge.

This course is intended to explain elements of the BSP system that are common to all parts of the world. You can purchase each of the modules either individually or purchase all of the modules at once and benefit from a discount. In this case you will be eligible to pass a final online exam in order to obtain the Certificate to BSP Essentials for Travel Agents.
How You Will Benefit
Upon completing this course you will have the skills to:

Apply BSP
Demonstrate your knowledge on BSP
Designed For
This course is recommended for:

Accountants
Travel agents
Finance staff members
Back-office personnel
Course Content
Introduction to BSP
Introduction to BSPlink
BSP Standard Traffic documents and procedures
BSP Agent billing reports and remittance procedures
Final examination