Cisco
Based in Australia

Cisco IPCC Enterprise Advanced Scripting
Course Format: On-Site/In-House
Trainer: Fast Lane Australia
After completing this course the student should be able to: Develop a technique for determining the business rules that dictate the delivery of calls within a call center Convert business rules into a call-flow design based on the requirements Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop Recognize ho......
Office Location: Sydney, NSW, Australia
 

Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: On-Site/In-House
Trainer: Fast Lane Australia
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......
Office Location: Sydney, NSW, Australia
 

Advanced Services Building Enhanced Cisco Security Networks
Course Format: On-Site/In-House
Trainer: Fast Lane Australia
Building Enhanced Cisco Security Networks Version 2.0 focuses on securing access to the enterprise network and on securing the data that flows through it. Students who attend the course will configure Layer 2 network security; Layer 3 network security; IP Security (IPsec) VPNs for Cisco® IOS® Software routers; Cisco Secure PIX®; Cisco ASA 5500 Series Adaptive Security Appliances (ASAs); Cisco C......
Office Location: Sydney, NSW, Australia
 

Integrating Enterprise Branch Architectures using the Cisco ISR
Course Format: On-Site/In-House
Trainer: Fast Lane Australia
After completing this course the student should be able to: Select the proper support platform and network modules to provide specified services. Establish security protection for branch offices using the Cisco IOS Firewall. Set up a site-to-site IP Security (IPSec) VPN and DMVPN to provide connectivity to all enterprise locations, including headquarters and branches. Configure Cisco Ca......
Office Location: Sydney, NSW, Australia
 

CCNA
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: UTS Continuing Professional Education
This first course provides a sound grounding in networking, emphasising the Physical, Data Link and Network Layers of the OSI Model. It examines the problems of providing a physical local area network, introduces a range of data communications equipment and addresses the problems of message delivery through a network. A range of upper layer topics are also introduced. The Major topic covere......
Training Center: Sydney, NSW, Australia
 

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