Corporate Training and Bespoke/Tailored Courses for:
Cisco
Based in United States
Total 50 corporate training course(s) available.
Cisco Data Center Network Infrastructure
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
In this course, you will learn to implement an enterprise Data Center routing and switching infrastructure with Cisco Catalyst 6500 and 4900 platforms.
The course covers a wide range of advanced features, focusing on the Catalyst 6500 platform, and you will explore Virtual Switch Services (VSS), IOS Software Modularity, advanced QoS, the Embedded Event Manager (EEM) and other automated diagn......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
Cisco IPCC Enterprise PPDIOO
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
This course is a comprehensive 5-day course that emulates IPCC deployments
in the classroom and allows you to prepare for enabling the deployment of
real-world IPCC environments.
What You’ll Learn
�Convert business requirements into call flow design and scripts
�Develop IPCC scripts
�Produce standard reports
�Properly document configuration and scripting implementations
�Under......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
Cisco Contact Center Express/Unified IP IVR Deployment
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
In this hands-on Authorized Cisco course, you will gain the knowledge and skills
needed to deploy the Cisco IP Contact Center Express product, including
deployment of IP IVR and IP ICD as a contact center solution. Tasks include
planning, installation, configuration, troubleshooting, and application creation.
What You’ll Learn
�Design and plan a contact center implementation of Cus......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
Cisco ICM Product
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
In the first of two training courses for the Cisco Intelligent Contact Manager (ICM) system, you will learn to configure the ICM system and to create scripts and reports.
Begin with an overview of ICM, including terminology, features, functions, components, and capabilities - an excellent introduction for call center personnel who have day-to-day interaction with ICM.
Then, explore ICM co......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
CVOICe
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
We have enhanced this comprehensive Authorized Cisco course to introduce
you to the latest Cisco Voice over IP (VoIP) technologies and give you the skills and techniques to optimize your Cisco hardware for real performance and savings.
What You’ll Learn
�VoIP, components of a VoIP network, VoIP protocols, special requirements for VoIP calls, and Codecs
�Configure gateway interconne......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
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