Customer Care
Based in United Kingdom

CUSTOMER CARE
Course Format: On-Site/In-House
Trainer: Phoenix Training and Development
everyone within an organisation has the ability to make a positive impact on customer relations. This course sets out to provide the delegates with the skills necessary to maintain a courteous, calm and confident manner in dealing with personal and telephone situations of every kind, from general enquiries to specific customer complaints. Practical exercises and role-plays (including Phone Coac......
Office Location: London, United Kingdom
 

Customer Care via E-mail
Course Format: On-Site/In-House
Trainer: QA Ltd.
Do you want to make sure you’re presenting a professional image of your organisation? Do you want to make sure that your emails aren’t misunderstood? Do you need to build a relationship with your customers over email? The challenge of meeting internal and external customers�expectations requires the ability to perceive customer requirements and respond appropriately. When much of the wo......
Office Location: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom
 

Customer Care over the Telephone
Course Format: On-Site/In-House
Trainer: QA Ltd.
Do you need to be able to build and maintain a rapport with your customers over the telephone? Do you want to be confident that you’re understanding their requirements and responding appropriately? This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first i......
Office Location: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom
 

Customer Experience
Course Format: On-Site/In-House
Trainer: Business Transformation
Businesses are increasingly recognising the complete experience enjoyed or endured by their customers is critical to customer retention and growth. This two day course addresses why the customer experience is crucial and assists delegates wishing to build the business case, and develop and execute a customer experience strategy. The course also provides an outline of simple. Objectives ......
Office Location: Rustington, West Sussex, United Kingdom
 

Customer Care
Course Format: On-Site/In-House
Trainer: ABC Dee Training
Introduction and Objectives What is Customer Care? What is the true value of giving Customer Care? Who are your customers? First Impressions Effective Communication Staying effective on the telephone Planning the outgoing call Owning the Problem Assertiveness Handling Difficult Situations Building long-term relationships with Customers Developing a Person......
Office Location: London, United Kingdom
 

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