Corporate Training and Bespoke/Tailored Courses for:
Customer Care
Based in United States
Total 4 corporate training course(s) available.
Customer Care
Course Format: On-Site/In-House
Trainer: TONEX, Inc.
Customer care or customer service?
Customer identification: sampling strategies and identification of potential, latent and former customers
Strategies for customer satisfaction measurement on the Web
Customer satisfaction measurement systems
Linking customer satisfaction measurement with bottom-line results
Effective use of customer satisfaction information
Customer Service Excellence
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Office Location: Dallas, Texas, United States
Customer Satisfaction and Focus
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: California State University Fullerton
To compete in today’s challenging business environment, organizations need to encourage customer loyalty by providing excellent customer service. Attaining customer service that provides a competitive edge is a direct result of successfully aligning employees, systems and customers. It is imperative that all employees understand the importance of their role in supporting and sustaining cus......
Training Center: Fullerton, California, United States
Customer Care & Call Center Boot Camp
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: TONEX, Inc.
Boot Camp graduates understand:
�Definitions and objectives of customer care
�How to deliver better, faster service and increase customer satisfaction
�Customer care processes and customer expectations
�New customer care tools and procedures
�How to turn complaints into opportunities
�How to create a mission statement, service level agreements (SLAs), and standard operating pro......
Training Center: Dallas, Texas, United States
Customer Care and Call Handling Skills
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: The Resource Center for Customer Service Professionals LLC
This training course is designed to give call center and help desk professionals the core skills, competencies, confidence and practice to build customer relationships, create a positive business image, recognize customers’ demands, and adapt strategies to meet those needs through use of world-class customer care and call handling techniques.
Participants will learn to:
Use custome......
Training Center: Chicago, IL, United States
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Facts:
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