Customer Service
Based in United Kingdom

Providing Excellent Customer Service
Course Format: On-Site/In-House
Trainer: Track Training Services (UK) Ltd.
Learning Objectives: By the end of the workshop delegates will be able to - Be aware of their customer’s needs and wants. Achieve good customer service using clear, positive, assertive communication. Work towards a solution with the customer. Create rapport with the customer. Maintain the customer relationship. Contents: Delegate and tutor introductions. Review of course obj......
Office Location: Gnosall, Staffordshire, United Kingdom
 

Creating Excellent Customer Service
Course Format: On-Site/In-House
Trainer: Track Training Services (UK) Ltd.
If your organisation does not have a unique service/product to sell ( and 99.9% don’t ) then the ONE thing that makes a real difference is the quality of your Customer Service. Find out how to get it right - from those who know how do it right. We will assist you in the following key areas of Excellent Customer Service: overcoming resistance to change gaining commitment and des......
Office Location: Gnosall, Staffordshire, United Kingdom
 

Winning Techniques for Telephone Sales
Course Format: On-Site/In-House
Trainer: Stehle Associates
To be the best in a sales environment is not easy. Often, wrong advice, no matter how well meaning, actually sets you up for failure. You begin to feel personally rejected and it is so easy to let this feeling colour subsequent calls. This course will help you to develop a positive outlook that will work with the techniques taught. It will show how to handle all sales calls using a proven pr......
Office Location: London, United Kingdom
 

Successful Telephone Techniques
Course Format: On-Site/In-House
Trainer: Stehle Associates
Some days it can be really difficult to maintain a positive outlook. Everyone you phone seems to have got out of the wrong side of the bed and is especially difficult, or perhaps is just uninterested in what you are offering no matter how hard you try. You begin to feel personally rejected and it is so easy to let this feeling colour subsequent calls. This course will help you to develop ......
Office Location: London, United Kingdom
 

Presentations Skills for Technicians
Course Format: On-Site/In-House
Trainer: Stehle Associates
Most presentations given by pre and post sales technicians leave a lot to be desired. Time is spent describing the vendor when the audience is there to see the product. When the session does get underway, the audience is bombarded with jargon and the features of a product without regard for whether the benefits or underlying principles are understood. Too much time is spent telling the audience......
Office Location: London, United Kingdom
 

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