ERP
Based in Australia

Telephone Communication
Course Format: On-Site/In-House
Trainer: Gold Seal Practice Management Pty Ltd
In today’s professional business environment, the telephone is used as a key communication tool. This puts our telephone skills clearly in the limelight, and they have become a priority to ensure career success. This program provides participants with useful strategies to ensure they employ a high level of telephone etiquette, and maximise their opportunities when conducting telephone ......
Office Location: Melbourne, VIC, Australia
 

Presenting with Confidence
Course Format: On-Site/In-House
Trainer: Gold Seal Practice Management Pty Ltd
“Speaking in public��three words guaranteed to raise the heart rate of the most confident of individuals! This workshop addresses the situations that your team will come across almost daily, such as presenting reports to management teams and boards, company or product benefits to clients, recommendations to committees and so on. Key Topics �Preparing the presentation �Know the audienc......
Office Location: Melbourne, VIC, Australia
 

Negotiation Skills
Course Format: On-Site/In-House
Trainer: Gold Seal Practice Management Pty Ltd
Of particular importance to intermediaries, the skill of negotiation can result in more profitable sales results, happier clients, a more confident team and better inter-departmental relationships. This session presents techniques in dealing effectively with obstacles and opposition tactics and negotiating for successful outcomes using integrity, assertive communication styles and the ‘win-wi......
Office Location: Melbourne, VIC, Australia
 

Enterprise Java
Course Format: On-Site/In-House
Trainer: JMatrix
Delivering Enterprise Java training programs. Learn from the industry experts, not just java programming language but as a technology to deliver build solutions...
Office Location: Auburn, NSW, Australia
 

Cisco IPCC Enterprise Advanced Scripting
Course Format: On-Site/In-House
Trainer: Fast Lane Australia
After completing this course the student should be able to: Develop a technique for determining the business rules that dictate the delivery of calls within a call center Convert business rules into a call-flow design based on the requirements Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop Recognize ho......
Office Location: Sydney, NSW, Australia
 

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