Corporate Training and Bespoke/Tailored Courses for:
IPCC
Total 30 corporate training course(s) available.
Cisco IPCC Enterprise PPDIOO
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
This course is a comprehensive 5-day course that emulates IPCC deployments
in the classroom and allows you to prepare for enabling the deployment of
real-world IPCC environments.
What You’ll Learn
�Convert business requirements into call flow design and scripts
�Develop IPCC scripts
�Produce standard reports
�Properly document configuration and scripting implementations
�Under......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-Site/In-House
Trainer: Fast Lane Consulting and Education Services, Inc.
After completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Office Location: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States
Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: On-Site/In-House
Trainer: Fast Lane Consulting and Education Services, Inc.
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......
Office Location: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-Site/In-House
Trainer: Fast Lane Switzerland
After completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Office Location: Geneva, Zurich, Switzerland
Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: On-Site/In-House
Trainer: Fast Lane Switzerland
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......
Office Location: Geneva, Zurich, Switzerland
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