IPCC
Based in United Kingdom

Cisco IPCC Enterprise Advanced Scripting
Course Format: On-Site/In-House
Trainer: Fast Lane Consulting and Education Services Limited
After completing this course the student should be able to: Develop a technique for determining the business rules that dictate the delivery of calls within a call center Convert business rules into a call-flow design based on the requirements Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop Recognize ho......
Office Location: Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading, United Kingdom
 

Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: On-Site/In-House
Trainer: Fast Lane Consulting and Education Services Limited
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......
Office Location: Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading, United Kingdom
 

Cisco IPCC Express Deployment & Advanced Scripting
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: Harbrook
Call-center customers use Cisco IP Contact Center (IPCC) Express Edition as an integrated, full-featured solution for managing customer voice contacts with all the benefits of the converged Cisco IP Telephony architecture. In the Cisco IPCC Express Deployment & Advanced Scripting course, students work through a real-life scenario to plan, deploy, and configure an IPCC Express solution. The co......
Training Center: Bristol, Cirencester, Harrogate, London, Leeds, Maidenhead, Manchester, Reading, United Kingdom
 

IPCC
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: Global Knowledge UK
This is an accelerated course combining three complete Cisco classes: Intelligent Contact Management Product Training Part 1 (ICMPT1), Intelligent Contact Management Product Training Part 2 (ICMPT2), and IP Contact Center Enterprise (IPCCE). By removing redundant material, extending the teaching days, and emphasizing the most important aspects of these technologies, this Boot Camp consolidates ......
Training Center: Coventry, Edinburgh, Glasgow, London, Manchester, Wakefield, Wokingham, Windsor, United Kingdom
 

Cisco IPCC Express Deployment and Advanced Scripting
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: Fast Lane Consulting and Education Services Limited
After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......
Training Center: Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading, United Kingdom
 

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