Corporate Training and Bespoke/Tailored Courses for:
IPCC
Based in United States
Total 9 corporate training course(s) available.
Cisco IPCC Enterprise PPDIOO
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
This course is a comprehensive 5-day course that emulates IPCC deployments
in the classroom and allows you to prepare for enabling the deployment of
real-world IPCC environments.
What You’ll Learn
�Convert business requirements into call flow design and scripts
�Develop IPCC scripts
�Produce standard reports
�Properly document configuration and scripting implementations
�Under......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
Cisco IPCC Enterprise Advanced Scripting
Course Format: On-Site/In-House
Trainer: Fast Lane Consulting and Education Services, Inc.
After completing this course the student should be able to:
Develop a technique for determining the business rules that dictate the delivery of calls within a call center
Convert business rules into a call-flow design based on the requirements
Develop scripts providing IVR treatment, collecting digits, performing database lookups, and facilitating screen pops at the desktop
Recognize ho......
Office Location: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States
Cisco CTI Programming for Cisco ICM and Cisco IPCC
Course Format: On-Site/In-House
Trainer: Fast Lane Consulting and Education Services, Inc.
This course provides computer programmers with the knowledge and experience to create custom screen-pop and softphone applications for use with Cisco? Intelligent Contact Management (ICM) and Cisco IP Contact Center (IPCC) software. Students will learn the Cisco ICM computer telephony integration (CTI) architecture and the various CTI interfaces available to developers. This course is a combina......
Office Location: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States
Cisco IPCC Express & IP IVR Deployment (CRSD) v4.0
Course Format: On-Site/In-House
Trainer: Unitek Information Systems
After completing this course the student should be able to:
Learn about CRS products to enable a design for end users
Install and configure a CRS Engine and CRS Editor
Configure the CallManager to support CRS Applications
Develop IP-IVR and IP ICD applications, workflows
Build and troubleshoot a Contact Center application
Configure the ICD Desktop Enterprise to facilitate screen pop......
Office Location: Atlanta, Boston, Chicago, Dallas, Fremont, Seattle, United States
Cisco IPCC Enterprise Advanced Scripting
Course Format: TBA (Public/Open Enrollment or In-House)
Trainer: Skyline Advanced Technology Services
Call center customers use Cisco® IP Contact Center Enterprise/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco ICM scripting provides the tools needed to translate an organization’s business rules for customer contacts into call routing logic. In the Cisco IPCC Enterprise Advanc......
Training Center: Campbell, Chicago, Reston, Fairfax, Columbia, United States
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