ITIL
Based in Australia

ITIL v3 Foundation Certificate in IT Service Management
Course Format: On-Site/In-House
Trainer: Dimension Data Learning Solutions
Learn about the international standard for IT Service Management (ITSM) and earn an internationally recognised ITIL Foundation Certificate in 3 days! This course is specifically designed for anyone working in IT wanting to gain knowledge in IT Service Management best practice. Our ITIL training teaches essentials of IT Infrastructure Library (ITIL) and helps you to understand how your organisat......
Office Location: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
 

ITIL v2 Fundamentals Foundation Certificate
Course Format: On-Site/In-House
Trainer: Dimension Data Learning Solutions
After completing this ITIL training course, students will understand how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver this service. This includes activities such as Change ......
Office Location: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
 

ITIL Practitioner’s Certificate in Release and Control
Course Format: On-Site/In-House
Trainer: Dimension Data Learning Solutions
This course is designed to achieve the ITIL Practitioner’s Certificate in Release and Control. The course follows on from the ITIL Foundation Certificate and is for people who are interested in becoming specialists in the processes involved in implementing and managing all aspects of change in their environment. The course covers the practical implications of what is often called the “greater c......
Office Location: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
 

ITIL Practitioner’s Certificate in Support and Restore
Course Format: On-Site/In-House
Trainer: Dimension Data Learning Solutions
This course is designed to equip candidates with the essential elements required to qualify as an IT Service Management Practitioner specialising in the Support and Restore of IT Services. This covers the ITIL Processes of Incident Management and Problem Management; and the function of Service Desk. The aim of this course and certification is to develop and fine tune the skills required to mana......
Office Location: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
 

ITIL Managers
Course Format: On-Site/In-House
Trainer: Dimension Data Learning Solutions
The ITIL Manager’s course is designed to give students the knowledge and methodology to: - Analyse, develop and manage IT service management processes within an organisation - Design organisational structures - Gain awareness of the ITIL IT service management processes - Assess and audit IT service management processes - Understand organisational change - Provide effective and releva......
Office Location: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
 

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