ITIL
Based in Canada

ITIL v2 Practitioner
Course Format: On-Site/In-House
Trainer: Global Knowledge Canada
In this course, you’ll learn to implement and manage the processes involved in delivering quality service at a justifiable cost to both the internal IT organization and to the customer. Learn planning, implementation, and continuous service improvement techniques specific to the Service Level Management and Financial Management processes. Unique to the clustered nature of this course, you&......
Office Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada
 

ITIL v2 Foundation Exam Prep
Course Format: On-Site/In-House
Trainer: Global Knowledge Canada
In this case-study-driven course, you’ll get an introduction to the concepts of IT Service Management (ITSM), and you’ll learn to apply the industry-standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization. Using the case study, you’ll gain practical skills that reinforce material covered in class, resulting in......
Office Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada
 

ITIL v2-to-v3 Service Manager Bridge Exam Prep
Course Format: On-Site/In-House
Trainer: Global Knowledge Canada
This Boot Camp provides a fast track to update your ITIL Service Manager qualification and gain recognition at the new ITIL Expert certification level, bridging the gap between the ITIL Manager’s Certificate in IT Service Management (ITIL v1 & v2) and the ITIL Expert certificate in IT Service Management (ITIL v3). Holders of previous Practitioner-level certifications who have earned 12 or ......
Office Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada
 

ITIL v2-to-v3 Foundation Bridge Exam Prep
Course Format: On-Site/In-House
Trainer: Global Knowledge Canada
In this comprehensive course, you will prepare for the ITIL v3 Foundation Bridge Certificate in IT Service Management. This course, intended for holders of ITIL Foundation Certificates from earlier ITIL versions, highlights the new topics in ITIL v3 and the main differences from earlier ITIL versions. You will learn the fundamentals of IT Service Management from experienced instructors who have......
Office Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada
 

ITIL v3 Foundation Exam Prep
Course Format: On-Site/In-House
Trainer: Global Knowledge Canada
We guarantee you’ll pass the ITIL Foundation v3 Exam. With hundreds of successful students and 95%+ pass rate, we’re confident that our ITIL training is the best in the industry. In this comprehensive EXIN-accredited course, you will prepare for the ITIL v3 Foundation Certificate in IT Service Management. You will learn the fundamentals of IT Service Management from experienced in......
Office Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada
 

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