Corporate Training and Bespoke/Tailored Courses for:
ITIL
Based in United States
Total 50 corporate training course(s) available.
Create an ITIL Service Desk and Incident Management Process
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
Learn how to take advantage of ITIL concepts to improve service quality, increase customer satisfaction, and increase IT staff efficiency.
Many ITIL implementations begin with a Service Desk and ITIL-based Incident Management process. In this course, you will gain hands-on experience in establishing Service Desk and Incident Management best practices. Through case studies, classroom discussion......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
ITIL Service Lifecycle: Continual Service Improvement
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
Learn the best practices for ITIL Continual Service Improvement.
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, not the detail of each of the supporting process......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
ITIL v3: Managing Across the Lifecycle
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
Learn the best practices for ITIL Managing Across the Lifecycle.
This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you’ll be immersed in the contents of the ITIL V3 publications. You’ll focus on business, management, and supervisory objectives, purposes, p......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
ITIL v3 Foundation
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
Learn the best practices for ITIL Managing Across the Lifecycle.
This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you’ll be immersed in the contents of the ITIL V3 publications. You’ll focus on business, management, and supervisory objectives, purposes, p......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
ITIL v3 Awareness
Course Format: On-Site/In-House
Trainer: Global Knowledge - United States
Learn about the best practices of ITIL v3.
In this course, explore IT Service Management and its contribution to
demonstrable IT service value, and get an introduction to the IT Service
Management process objectives, activities, relationships, benefits, and
critical success factors. You’ll have web access to this course for 90 days.
What You’ll Learn
�ITIL Concepts
�Ser......
Office Location: Arlington, Atlanta, Chicago, Dallas, Morristown, New York City, San Jose, United States
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