Notes
Based in Canada

Persuasive Presentations
Course Format: On-Site/In-House
Trainer: Reflective Keynotes Inc.
In this workshop, you will learn: How to control nervousness using breathing techniques and body language to increase your confidence level Improv techniques that increase your energy level and make you a more dynamic speaker How to use eye contact and body language to establish rapport and build trust with your audience members Techniques to improve your vocal variety and increa......
Office Location: Toronto, Ontario, Canada
 

Sales Presentations
Course Format: On-Site/In-House
Trainer: Reflective Keynotes Inc.
In this workshop, you will learn: The seven deadly sins of sales presentations and how to avoid them Three keys for gaining support for your product or service. Learn additional presentation techniques to gain support from senior management Key phrases you can use to re-direct discussions that have gone off track The five most common sales objections and how to pre-empt them during ......
Office Location: Toronto, Ontario, Canada
 

Retail Sales Coaching
Course Format: On-Site/In-House
Trainer: Reflective Keynotes Inc.
In this workshop, you will learn to how to: Evaluate your sales team’s strengths and opportunities for improvement Plan your sales coaching conversation so you have maximum impact in the shortest time possible Coach to trends rather than ‘one off�events so your coaching boosts morale Deal with the special challenges of coaching "Generation Y" employees Use staff meetin......
Office Location: Toronto, Ontario, Canada
 

Networking Skills for Busy Professionals
Course Format: On-Site/In-House
Trainer: Reflective Keynotes Inc.
In this workshop, you will learn: 5 ways to find the perfect networking event to help your business grow 3 things you must bring to every event: do this and you’ll always make a good impression An easy to follow format for your 60-second "elevator speech" The secret to easily starting a conversation with anyone. The 3 things everyone should do to enhance a new bus......
Office Location: Toronto, Ontario, Canada
 

Customers Come First: IT Help Desk Customer Service
Course Format: On-Site/In-House
Trainer: Reflective Keynotes Inc.
In this workshop, you will learn: The three major "cultural" gaps between technically focused Help Desk members and end users The three greatest challenges to delivering computer advice by phone and how to overcome them The "ask, inform, confirm" model to politely and compassionately resolve a caller’s issues By the end of this workshop, your Help Desk te......
Office Location: Toronto, Ontario, Canada
 

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