Course Title:

Airport Total Quality Management (TQM)
(Certificate)

School/Trainer:

IATA Training and Development Institute Montreal Training Center

Montreal, Quebec, Canada

Course format: On-site
Description:

Provide the knowledge to develop a total quality management (TQM) strategy for achieving organizational effectiveness in an airport environment. The hands-on course content will address the practicalities of conflicting agency agendas, and the always-important requirement to elevate existing relationships and customer service at the airport.

How You Will Benefit
Upon completing this course you will have the skills to:

Develop a TQM strategy
Develop a quality culture to increase customer satisfaction and team coordination
Manage your operation with a systemic process-based approach, oriented to customer and team satisfaction
Designed For
This course is recommended for:

Airport managers
Quality managers and officers
CAA managers
Course Content
TQM system in aviation
Operational Models
TQM costs and evaluation
A quality environment ...


Elements of this syllabus are subject to change.




Please visit the school's official website or social networks for the latest training price and schedule.


Phone No.: 1 (514) 390 6777

School Address/Venue(s):

IATA Training & Development Institute
800 Place Victoria
P.O. Box 113, Montreal, Quebec
Canada, H4Z 1M1


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Airport Total Quality Management (TQM) On-site course in Miami

Provide the knowledge to develop a total quality management (TQM) strategy for achieving organizational effectiveness in an airport environment. The hands-on course content will address the practicalities of conflicting agency agendas, and the always-important requirement to elevate existing relationships and customer service at the airport. How You Will Benefit Upon completing this course...



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Airport Total Quality Management (TQM)
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