Supporting Users Running the Microsoft Windows XP Operating System

QA Ltd.
Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This three-day instructor led course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

This is the first course in the Microsoft Certified Desktop Support Technician curriculum

Prerequisites
Please note, this course is not suitable for those new to Windows XP, typically delegates will have at least six months experience in supporting a Microsoft Windows desktop environment

This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Delegates will learn how to
Perform and troubleshoot an attended installation of the Windows XP operating system
Answer end user questions related to upgrading from a previous version of Windows
Monitor and analyze system performance
Troubleshoot system startup and user logon problems
Troubleshoot network protocols and services
Troubleshoot name resolution issues
Configure and troubleshoot storage devices
Troubleshoot connecting to local and network print devices
Configure and troubleshoot input and output (I/O) devices
Troubleshoot the TCP/IP protocol
Monitor, manage, and troubleshoot access to files and folders
Configure and troubleshoot hardware devices and drivers
Configure and troubleshoot display devices
Configure and troubleshoot local user and group accounts
Configure and troubleshoot Internet Connection Firewall (ICF) settings
Configure and troubleshoot remote connections
Perform post installation configuration (user configuration, apply service packs, etc.).
Configure support for multiple languages or multiple locations
Troubleshoot security settings and local security policy
Configure and troubleshoot end user systems using remote Desktop and Remote
Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
Outline
Module 1: Introduction to the Desktop Support Technical Role and Environment
Module 2: Exploring and Configuring the Windows XP User Interface
Module 3: Resolving Desktop Management Issues
Module 4: Resolving Network Connectivity Issues
Module 5: Resolving Hardware Issues
Module 6: Resolving File and Folder Issues
Module 7: Resolving Printer Issues
Module 8: Resolving Installation Issues
Leads to examination
70�71 �Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
...''

Elements of this syllabus are subject to change.

Phone:0844 871 2080

School Address:

TEL: 0844 871 2080
E-mail us: info@qa.com

Jobs & Resumes: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Houses & Roommates: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Travel Agencies: Birmingham, Bristol, Edinburgh, Leeds, London, Manchester,

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