Training Course:Microsoft Dynamics CRM 4.0 ApplicationsSchool/Trainer:QA Ltd.
Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This product teaches students use the Microsoft Dynamics CRM product. Application functionality covered in the course includes:
Sales Management
Marketing Automation
Service Management
Service Scheduling
Selling Proposition
Learn to work with the Microsoft Dynamics CRM application and understand the functionality available in Microsoft Dynamics CRM. Become more efficient and effective with the application and utilize all functionality to the highest potential.
Classroom training provides serious, in-depth learning thorough hands-on interaction. From demonstrations to presentations to classroom activities, you receive hands-on experience with instruction from our certified staff of experts and increase productivity and efficiency by learning tips and tricks from product specialists.
Target Audience
Microsoft Dynamics CRM training is recommended for individuals or anyone that plans to implement, use, maintain, consult, or support Microsoft CRM in their organization. The class is targeted toward sales representatives, administrators, office managers, CEO’s, and consultants who need to understand the technical aspects of Microsoft CRM and gain foundational knowledge of the application functionality.
Key Benefits
The following are key benefits offered by this course:
Microsoft CRM User Interface and application terminology.
Basic and advanced navigation and record maintenance.
Microsoft CRM Client for Outlook functionality and synchronization.
Planning and budgeting tasks related to marketing campaigns.
Create and manage customer lists.
Create marketing campaigns.
Manage campaigns and track campaign responses.
Account, Contact, Lead, Opportunity and Activity record management.
Sales functionality, including Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management.
Service functionality. This includes Contract, Case, Knowledge Base, and Queue management.
Service Scheduling functionality. This includes Scheduling Services, Scheduling Administration, and Defining Services.
Microsoft CRM Advanced Find functionality to evaluate customer data.
Prerequisites
Before attending this course, students must have:
General knowledge of Microsoft Windows
An understanding of Customer Relationship Management solution processes and practices
About the Technology
Microsoft CRM is accessible from Microsoft Outlook and the Web, and has the following additional features:
It is easy to use, customize, and maintain
Integrates with other business systems
Scales to grow along with your business.
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.qa.com/
Phone:0844 871 2080
School Address:
TEL: 0844 871 2080
E-mail us: info@qa.com
Jobs & Resumes: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Houses & Roommates: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Travel Agencies: Birmingham, Bristol, Edinburgh, Leeds, London, Manchester,
Search other schools for Microsoft Dynamics CRM 4.0 Applications training resources.
Other training courses offered by QA Ltd.:
Microsoft CRM 3.0 Data Migration
Microsoft CRM 3.0 Marketing Automation
Microsoft CRM 3.0 Sales Management
Microsoft CRM 3.0 Service Scheduling
Installation and Deployment in Microsoft Dynamics CRM
Customisation and Configuration in Microsoft Dynamics CRM 4.0
Microsoft CRM 3.0 Service Management
New in Microsoft Dynamics CRM 4.0
Workflow in Microsoft Dynamics CRM 4.0
Application Setup in Microsoft Dynamics NAV 5.0
Finance in Microsoft Dynamics NAV 5.0
Introduction to Microsoft Dynamics NAV 5.0
Troubleshooting and Optimizing Microsoft Dynamics NAV using Microsoft SQL Server
Designing Microsoft Exchange 2000 for the Enterprise
Implementing and Managing Microsoft Exchange 2000
Designing and Planning an Exchange Server 2003 Organisation
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