Implementing and Maintaining Telephony Using Microsoft Office Communications Server 2007

QA Ltd.
Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This two-day instructor-led course teaches students how to implement and maintain an Office Communications Server 2007 telephony solution. The course covers the topologies supported by Office Communications Server 2007 for deploying a telephony solution for an organisation. Further, the course introduces the various call-flow scenarios in an enterprise and explains the call flow among the various Office Communications Server 2007 components in each scenario.

Prerequisites
Before attending this course, students must have:

Familiarity with Active Directory knowledge and concepts.
Familiarity with Exchange 2007 Unified Messaging knowledge and concepts.
Familiarity with SharePoint knowledge and concepts.
Fundamental knowledge of using Microsoft Office 2007 or Microsoft Office 2003.
Fundamental Windows Server 2003 knowledge and experience.
Fundamental Networking knowledge and experience.
In addition, it is recommended, but not required, that students have completed:

Course 5177A: Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007.
Course 5178A: Implementing and Maintaining Audio/Visual Conferencing and Web Conferencing Using Microsoft Office Communications Server 2007.
Delegates will learn how to
Implement and maintain telephony by using Office Communications Server 2007.
Plan and deploy Office Communications Server 2007 in a PBX telephony environment.
Plan and deploy Office Communications Server 2007 enterprise telephony solutions
Describe and monitor Office Communications Server 2007 call flow.
Course outline
Module 1: Implementing and Maintaining Telephony by Using Office Communications Server 2007

Office Communications Server 2007 supports both PBX telecommunications and SIP telecommunications. To capitalise on the SIP telecommunications functionalities, enterprises can integrate Office Communications Server 2007 into their telephony solution. This module describes the basic components of an enterprise telephony solution, such as PSTN, PBX, SIP-PSTN gateways, and endpoints, and security considerations for implementing a secure telephony solution. The module describes the Active Directory design considerations and networking considerations for deploying Office Communications Server 2007. The module also identifies the installation considerations for distributing the Office Communicator 2007 client to enterprise users. Finally, this module introduces the administrative tools that Office Communications Server 2007 provides to manage and monitor the enterprise telephony solution.

Lessons

Introduction to the Components of a Telephony Solution
What Is Intermediation of Telephony?
What Is a PSTN Network?
What Is a PBX?
What Is VoIP?
What Are Gateways?
How do SIP-PSTN Gateways Work?
What Are Basic Endpoints?
Overview of the Integration of Office Communications Server Telephony
What Is a PBX Coexistence Configuration?
What Is an Office Communication Server Stand-Alone Configuration?
Prerequisites for Migration to Office Communications Server Telephony
Migration from a PBX to a Coexistence Configuration
Migration from a PBX to an Office Communications Server Stand-Alone Configuration
Migration from a Coexistence to a Stand-Alone Configuration
Determining the Architecture For the Office Communications Server Telephony Deployment
Determining Configuration Options
What Is the Role of a Mediation Server?
What Are HW Load Balancers?
Designing a Network for Office Communications Server 2007
Active Directory Design and Network Considerations
Demonstration: Configuring DNS
Bandwidth Considerations
Implementing a Secure Telephony Solution
Key Features of a Secure Telephony Solution
Active Directory Credentials in a Secure Telephony Solution
Group Policies in a Secure Telephony Solution
Encryption in a Secure Telephony Solution
Certificate Services in a Secure Telephony Solution
Demonstration: Securing a Telephony Solution
Managing and Monitoring an Enterprise Telephony Solution by Using Administration Tools
What Is Microsoft Management Console?
Why Monitor Call Detail Records?
Demonstration: Using the Office Communications Server 2007 Administrative Tools Snap-In
Lab: Implementing and Administering a Secure Telephony Solution

Exercise 1: Designing an Office Communications Server Architecture for Tailspin Toys
Exercise 2: Designing an Office Communications Server Architecture for World Wide Importers
Exercise 3: Securing a Telephony Solution
After completing this module, students will be able to:
Describe the features of the basic components used in a telephony solution.
Describe an overview of the integration of Office Communications Server 2007.
Determine the architecture for an Office Communications Server telephony solution.
Design a network for an Office Communications Server telephony solution.
Implement a secure enterprise telephony solution.
Choose a client application installation method.
Manage and monitor an enterprise telephony solution.
Module 2: Planning and Deploying Office Communications Server 2007 in a PBX Telephony Environment

Enterprise users can access the telephony solution by using any of the Office Communications Server 2007 clients, such as Office Communicator 2007, Microsoft Office Mobile Communicator 2007, Microsoft Office Web Communicator, Microsoft SIP endpoints, and third-party SIP endpoints. This module describes the deployment of a telephony solution for an enterprise based on SIP-to-PBX interoperability, SIP-to-IP-PBX interoperability, Office Communications Server 2007 integration with the IP-PSTN gateway, or remote office integration.

Lessons

Configuring Deployment Topologies
Considerations for an Office Communications Server 2007 Telephony Configuration
SIP-to-PBX Topology
SIP-to-PSTN Topology
SIP-to-IP-PBX Interoperability
Overview of Enterprise Telephony Clients Deployment and Configuration
What Are SIP Endpoints?
Considerations for Deploying and Configuring Office Communicator 2007
Considerations for Deploying and Configuring Office Communicator Mobile
Considerations for Deploying and Configuring Office Communicator Web Access
Microsoft SIP Endpoints
Third-Party SIP Endpoints
Demonstration: Deploying and Configuring Office Communicator 2007
Lab: Implementing Office Communications Server 2007 in a PBX Telephony Environment

Exercise 1: Configuring a Deployment Topology
Exercise 2: Deploying Enterprise Telephony Clients
Exercise 3: Making Calls by Using Office Communicator 2007 (optional)
After completing this module, students will be able to:
Configure deployment topologies for an Office Communications Server 2007 telephony solution.
Deploy and configure enterprise telephony clients.
Module 3: Planning and Deploying Office Communications Server 2007 Enterprise Telephony Solutions

In the Office Communications Server 2007 enterprise telephony solution, telephony users can communicate with internal telephony users and remote office telephony users. This module describes the call features in an enterprise telephony solution, such as call routing. The module introduces the enterprise telephony solution components of Office Communications Server 2007, such as the Office Communicator clients, gateways, Mediation Server, Front End Server, Access Edge Server, Director, Media Relay and multipoint control unit (MCU), interactive applications, and SIP clients.

Lessons

Overview of an Enterprise Telephony Solution
How Basic Call Control Works
Features of Advanced Call Control
What Is Phone Number Normalisation?
Overview of Routing in an Enterprise Telephony Solution
What Are L ...''

Elements of this syllabus are subject to change.

Phone:0844 871 2080

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TEL: 0844 871 2080
E-mail us: info@qa.com

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