Training Course:measuring and justifying it servicesSchool/Trainer:global knowledge uk
coventry, edinburgh, glasgow, london, manchester, wakefield, wokingham, windsor, united kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' during this course,you’ll learn how to avoid it project failure, by measuring and justifying the right projects foryour it service strategy.
learn to measure it service performance so you can identify andit service improvement plans, determine customer expectations& needs, evaluate it capabilities and analyze gaps between the two, determine service improvement projects that can close those gaps and achieve business-it alignment .
discover strategies for selecting the right service improvement project for the highest business impact. learn to justify service improvement plans by clearly communicating it project selection criteria in understandable language that promotes business buy-in. practice measuring and justifying it services, and you’ll get take-home tools and templates to use in your own organization to rapidly build your service portfolio. become an expert on selecting the it improvement projects that will have the highest impact to your organization and ensure that your it efforts are aligned with the business strategy.
learn how to measure it service quality & it capability and use gap analysis tools to select and justify an it improvement plan. for organizations implementing itil, our itil in action materials will help you take active steps towards successful implementation. all students will learn best practices from a variety of frameworks to help you effectively turn theory into practice.
you’ll discover key principles from it infrastructure library (itil), servqual, pmbok, cmmi, and six sigma that can be applied from a practical approach to enable your it service strategy. ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.globalknowledge.co.uk/
Phone:+44 (0) 1189 777766
School Address:
global knowledge uk, mulberry business park, fishponds rd, wokingham, rg41 2gy. united kingdom
Jobs & Resumes: coventry, edinburgh, glasgow, london, manchester, wakefield, wokingham, windsor
Houses & Roommates: coventry, edinburgh, glasgow, london, manchester, wakefield, wokingham, windsor
Travel Agencies: edinburgh, london, manchester,
Search other schools for measuring and justifying it services training resources.
Other training courses offered by global knowledge uk:
Effective Facilitation
Applied Project Management
schedule and cost control
IT Project Management
Earned Value Management
Project Management
ITIL Service Capability
ITIL Service Lifecycle
ITIL Managing Across The Lifecycle
Defining and Valuing IT Services
ITILv3
ITIL Service Management in Action
ITIL Service Management
ISO20000 for Auditors
EXIN ISO20000 Service Quality Management Foundation
itSMF ISO20000 for Consultants
COBIT Foundation
Powerful Presentations
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