Training Course:ITIL Service ManagementSchool/Trainer:Global Knowledge UK
Coventry, Edinburgh, Glasgow, London, Manchester, Wakefield, Wokingham, Windsor, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This three-day course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL® Service Delivery and Service Support Processes and implementation guidance. It also prepares delegates for the Foundation Certificate Examination.
The course is assignment based, with a strong emphasis on practical coursework. It is based upon the OGC’s IT Infrastructure Library Books, Service Delivery and Service Support. There is particular importance placed on developing an underlying service culture within the IT organisation.
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Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.globalknowledge.co.uk/
Phone:+44 (0) 1189 777766
School Address:
Global Knowledge UK, Mulberry Business Park, Fishponds Rd, Wokingham, RG41 2GY. United Kingdom
Jobs & Resumes: Coventry, Edinburgh, Glasgow, London, Manchester, Wakefield, Wokingham, Windsor
Houses & Roommates: Coventry, Edinburgh, Glasgow, London, Manchester, Wakefield, Wokingham, Windsor
Travel Agencies: Edinburgh, London, Manchester,
Search other schools for ITIL Service Management training resources.
Other training courses offered by Global Knowledge UK:
IT Project Management
Earned Value Management
Project Management
ITIL Service Capability
ITIL Service Lifecycle
ITIL Managing Across The Lifecycle
Defining and Valuing IT Services
measuring and justifying it services
ITILv3
ITIL Service Management in Action
ISO20000 for Auditors
EXIN ISO20000 Service Quality Management Foundation
itSMF ISO20000 for Consultants
COBIT Foundation
Powerful Presentations
Communication and Negotiation Skills
management and leadership skills for new managers
Business Skills for IT Professionals
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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