management and leadership skills

global knowledge canada
calgary, edmonton, halifax, montreal, ottawa, quebec city, toronto, vancouver, winnipeg, canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' this management training course focuses on the interpersonal and management skills you need to be an effective manager. it’s an ideal primer for new managers and a helpful refresher for those who have long been in a management role.

discover the difference between leadership and management and what you can do to become a better leader. understand your role in team communication and what you can do to ensure fewer misunderstandings. use the myers-briggs personality indicator and understand how to effectively communicate, deal with conflict and difficult people, and motivate anda positive team atmosphere. in this class, you’ll learn how to build, motivate, and maintain an effective, high-performing team. make the most of your employees’ skills and abilities by delegating appropriately and avoiding micromanaging. learn how to link feedback, coaching, performance management, and progressive discipline to ensure top performance and to deal effectively with underperformers. also, learn how to manage time, set priorities for you and your team, and negotiate those priorities with your boss.

finally, you will develop a stress management plan for you and your team.

students pursuing college credit recommendation or continuing education units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment.

what you’ll learn


apply different leadership styles to lead effectively
avoid micromanaging-the number one mistake of new managers
improve dysfunctional teams
practice communication skills
conduct performance reviews, negotiate coaching plans, and provide ongoing feedback
negotiate and set priorities
plan and run effective team meetings
delegate to new and experienced employees
develop a stress management plan for you and your team
course outline


1. roles and responsibilities
the three functions of management
avoiding micromanagement
2. leadership
how to lead a team using traditional models of leadership
the difference between leadership and management
use four different leadership styles depending on individual skills and abilities
3. interpersonal communications skills
the communications model
how team communication breaks down
the role of the manager when it comes to listening and communication
effective interpersonal communication
4. effective listening
learn a listening skills toolbox of six skills
when should you actively listen?
the benefits of listening with understanding
5. performance management
how to give effective feedback
negotiating coaching plans with each employee
principles of performance appraisals
steps in progressive discipline
6. myers-briggs personality type indicator
the 16 different types and what that means to your team
personality types and conflict
7. dealing with conflict
positive and negative conflict
understanding conflict
controlled, expressed, and irrational anger
a three-step model for dealing with conflict on the team
8. the six most difficult types of people and how to deal with them
9. creating and managing effective teams
definition of an effective team
advantages and disadvantages of working in teams
effective and ineffective teams
team rules, roles, and behaviors
the six characteristics of effective teams
what to do with a dysfunctional team
phases of team development
10. motivation
traditional motivation models
motivating your under-performers
how toa motivating team environment
find the right reward for each team member
11. delegation
delegate menial tasks so they get done
delegate more difficult jobs to ensure they are done right the first time
12. time management and priority setting
setting effective priorities with your team
dealing with e-mail, interruptions, and meetings
negotiating priorities with your boss
learning to negotiate ’no’
13. stress management
recognizing the signs and symptoms of stress
build a stress plan for work
the physiological symptoms and impacts of stress
what is distress?
seven steps to take in times of stress
hands-on case study exercises
this course is written around an evolving and challenging case study. the previous team leader has left the project in a mess. your job is to fix it, while creating a unified, motivated team. on day one, you’ll take over the project with your eight remote team members. there will be language, culture, and time barriers. you will face conflict, poor performance, miscommunication, unclear priorities, and stress. you will apply the skills learned in the class to overcome the problems and meet the project deadline.

case study 1: roles and responsibilities of a manager
exercise: management skills self-assessment
case study 2: leadership
exercise 1: leadership orientation
exercise 2: leadership effectiveness
exercise 3: preparing a status report
exercise 4: leadership
case study 3: management situations
case study 4: interpersonal gap
exercise 1: interpersonal gap exercise and what that means to the team
exercise 2: your own gap
exercise 3: interpersonal communication skills
case study 5: effective listening
exercise: active listening quiz
case study 6: performance management
exercise 1: performance management feedback with a poor performer
exercise 2: performance management feedback with a top performer
exercise 3: coaching #1: developing an employee who wants more responsibility
exercise 4: coaching #2: dealing with a difficult employee who is a problem
exercise 5: performance reviews and how to prepare and present them
case study 7: motivation
exercise 1: motivational self-assessment
exercise 2: motivation
case study 8: myers-briggs personality type indicator
exercise: myers-briggs type indicator
case study 9: creating and managing effective teams
exercise 1: managing teams
exercise 2: wilderness survival case study
exercise 3: integrity team breakdown
case study 10: dealing with conflict
exercise: conflict management
case study 11: dealing with difficult people
exercise: difficult people
case study 12: time management and priority setting
exercise 1: time temperaments
exercise 1 (cont.): scoring analysis to time temperaments
exercise 2: managing time wasters
exercise 3: time management in-basket
exercise 4: time management chart
case study 13: delegation
exercise 1: delegation case study
exercise 2: do you need to delegate more?
case study 14: review
exercise 1: back to work action plans
...''

Elements of this syllabus are subject to change.

Phone:1-800-courses

School Address:

global knowledge - canada
535 legget drive
suite 200
kanata, on k2k 3b8 canada



Jobs & Resumes: calgary, edmonton, halifax, montreal, ottawa, quebec city, toronto, vancouver, winnipeg
Houses & Roommates: calgary, edmonton, halifax, montreal, ottawa, quebec city, toronto, vancouver, winnipeg
Travel Agencies: calgary, montreal, ottawa, toronto, vancouver, winnipeg

Search other schools for management and leadership skills training resources.

Implementing Cisco Quality of Service
Implementing Cisco IOS Unified Communications
Cisco Unified Communications Manager Boot Camp v6.1
Cisco Unified Communications Manager v7.0
Interconnecting Cisco Network Devices
CCDA
building scalable cisco internetworks v3.0
building cisco multilayer switched networks v3.0
MBA
Successful Workplace Communication
Effective Technical Communication
Communication and Negotiation Skills
Six Sigma Master Black Belt Certification
six sigma black belt certification
Six Sigma Jumpstart
Six Sigma Green Belt Certification
writing effective requirements

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: In most cases you will get a unique submit code along with your each posting on this website. Please provide it as well as the message title if you want any assistance for editing/removal.