Successful Workplace Communication

Global Knowledge Canada
Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course features activities and role-playing exercise that will help you improve your oral interpersonal and small group communication skills in a workplace environment. Determine your communication style to help you capitalize on your strengths and improve your weaknesses. Have more effective conversations and learn to communicate your message in a way that is more persuasive. Recognize how you can use effective communication techniques to build trust and rapport. Learn how to communicate with tact and courtesy so that even negative messages are heard and difficult situations are managed with diplomacy. Assess and adapt your message to the communication styles of others so they hear the right message and respond in the desired manner. Use tactics to communicate up, down, and across your organization and understand that different techniques work for different levels of employees. Learn the value of planned alliances that will help you overcome obstacles to communication, performance, and ideas. This course will also help you grasp your emotional intelligence style and how it is important to effective leadership. Examine tactics to radiate a positive self-image to others. Influence the emotions of others to have a more positive communication exchange.

Finally, this course will teach you the value of conflict, when to allow it, how to facilitate an exchange, and when to manage conflict to closure. Master consensus-building techniques so conflict leads to positive, team-building results. Learn how to effectively deal with disruptive team members.

Students pursuing college credit recommendation or continuing education units must attend at least 90% of class time, participate in class exercises and section-knowledge checks, and score at least 70% on an end of-class, multiple-choice assessment.

What You’ll Learn


Understand the communication model
Learn best practices for verbal communication
Develop techniques to improve your communication impact
Leverage your emotional intelligence
Understand how to proactively use conflict
Hands-On Exercises
Analyze your communication style
Make your case persuasively
Build trust and rapport regardless of professional level
Use emotional intelligence to enhance communication
Practice conflict resolution
Be a better facilitator
Course Outline


1. Introduction to Workplace Communication
Importance of Good Communication
Intelligence Types
Communication Types
2. Emotional Intelligence
Importance of Emotional Intelligence
Emotional Intelligence Competencies
Improving Emotional Intelligence
3. Interpersonal Communication: The Basic Tools
Communication Model
Obstacles to Communication
Verbal and Nonverbal Communication
Empathy
Active Listening
Message Basics
Content and Objectives
Know Your Audience
Message Formats
4. Communication Styles and Strategies
The Platinum Rule
Social Styles
Assertiveness Styles
Communication Style Strategies
5. Effective Conversations
Effective Conversation Strategies
Managing Personal Space
Deception
Trust and Rapport
6. Powerful Persuasion
Usefulness of Persuasion
Persuasion Strategies
Using Metaphors
7. Small Group Communication
Introduction to Small Group Communication
Avoiding Groupthink
Group Facilitation
Brainstorming
8. Communicating Across the Organization
Organizational Levels
Networking
The Elevator Speech
9. Office Politics
Political Styles
How to Be a Good Politician at Work
Communicating with Your Boss
Ethics and Values
10. Managing Conflict
Types and Causes of Conflict
Effective Conflict Strategies
Dealing with Disruptive Team Members
...''

Elements of this syllabus are subject to change.

Phone:1-800-COURSES

School Address:

Global Knowledge - Canada
535 Legget Drive
Suite 200
Kanata, ON K2K 3B8 Canada



Jobs & Resumes: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Houses & Roommates: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Travel Agencies: Calgary, Montreal, Ottawa, Toronto, Vancouver, Winnipeg

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