ITIL Service Capability

Global Knowledge Canada
Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam. You will be able to take the exam online after completing this course and submitting the necessary paperwork to an exam coordinator. The ITIL exam must be completed within 30 days of course completion.

The main process and function focus areas of this course include:

Event Management Process
Incident Management Process
Request Fulfillment Process
Problem Management Process
Access Management Process
Service Desk, Technical Management
IT Operations Management
Application Management
...''

Elements of this syllabus are subject to change.

Phone:1-800-COURSES

School Address:

Global Knowledge - Canada
535 Legget Drive
Suite 200
Kanata, ON K2K 3B8 Canada



Jobs & Resumes: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Houses & Roommates: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Travel Agencies: Calgary, Montreal, Ottawa, Toronto, Vancouver, Winnipeg

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