ITIL v2 Foundation Exam Prep

Global Knowledge Canada
Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg, Canada

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' In this case-study-driven course, you’ll get an introduction to the concepts of IT Service Management (ITSM), and you’ll learn to apply the industry-standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization. Using the case study, you’ll gain practical skills that reinforce material covered in class, resulting in greater knowledge retention and excellent preparation for the one-hour-long ITIL® v2 Foundation Certification Exam, which is offered on the last day of class at 1 PM.

What You’ll Learn


Various ITIL processes that can be implemented in an organization
Benefits of implementing each ITIL process in an organization
Basic concepts related to each ITIL process
Activities and roles involved in each process
Relationship of each ITIL process with other processes
Factors that affect the effectiveness of each ITIL process
Course Outline


1. Introduction to and Background of ITIL
2. Goal and Purpose of ITIL
3. Service Desk
4. Incident Management
Case Study Modules
5. Problem Management
6. Configuration Management
7. Change Management
8. Release Management
Case Study Modules
9. Introduction to Service Delivery
10. Service Level Management
11. Availability Management
12. Capacity Management
Case Study Modules
13. IT Service Continuity Management
14. Financial Management
Case Study Modules
15. Security Management
16. Exam Preparation Guide
17. Examination
...''

Elements of this syllabus are subject to change.

Phone:1-800-COURSES

School Address:

Global Knowledge - Canada
535 Legget Drive
Suite 200
Kanata, ON K2K 3B8 Canada



Jobs & Resumes: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Houses & Roommates: Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec City, Toronto, Vancouver, Winnipeg
Travel Agencies: Calgary, Montreal, Ottawa, Toronto, Vancouver, Winnipeg

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